Any survey that’s just a few text fields is bound to only provide anecdotal evidence. You cannot find a percent or average based on text fields which makes them minimally useful.
It would be great to have a wireless report function in one of our campus info apps to collect actual information about a users device and wireless connection: Client MAC, AP MAC, RSSI, Client OS and maybe leave a short text field or combo box list for describing the nature of the problem. I doubt it would be very hard to even track the last five or ten APs for reporting purposes. They could be sent in at a users choosing or as part of our Help Desk working a tier one case. Allowing for one report every 10 or 15 minutes would prevent spamming. The difference between this and a survey is that this is all collected and sent at the time the users experiencing a real or perceived problem. It would give users a little more agency in their interaction with us. From my point of view I think it would be fine to also allow a user the option to start a case in the same report but our Help Desk would have the final word on that. I’m sure they would have a strong opinion one way or the other. They’d probably opt not to and just receive the reports along with our group. Anyone working on something like this? Right, also… GO NOLES AT THE ORANGE BOWL! Paul Reimer 850.644.1115 Network Administrator – Wireless Florida State University Information Technology Services RK Shaw Building 644 W. Call Street Tallahassee, FL 32304 Please note: Florida has very broad public records laws. Most written communications to or from state/university employees and students are public records and available to the public and media upon request. Your e-mail communications may therefore be subject to public disclosure From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[email protected]] On Behalf Of Thomas Carter Sent: Monday, December 5, 2016 9:50 AM To: [email protected] Subject: Re: [WIRELESS-LAN] Periodic Wifi Performance Feedback I would say contacting student bodies will be less effective than other methods. We’ve tried the student government, RAs, and other organizations to get feedback, and all we get is generalizations (“Wireless is bad in the library”) or “campus legends” (“I know someone who knows someone who has wireless problems in the library”). However, with students, you’ll probably get skewed results from surveys as generally only the unhappy really spend the time to fill them out. So you’ll get feedback on issues, but probably not an overview of the experience. We encourage students to report wireless issues (coverage, speed, etc) to the help desk, to have hard information throughout the year and possibly explain anomalies (e.g. a failed AP in one area caused an increase in wireless complaints in that area). Those can be tracked year to year to see if they are going up, down, or are flat. I think this is a tough issue to get real data on as students have widely varying experiences and, more importantly, widely varying expectations. Thomas Carter Network & Operations Manager / IT Austin College 900 North Grand Avenue Sherman, TX 75090 Phone: 903-813-2564 www.austincollege.edu<http://www.austincollege.edu/> [http://www.austincollege.edu/images/AusColl_Logo_Email.gif] From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[email protected]] On Behalf Of Donald Ambrose Sent: Friday, December 2, 2016 3:48 PM To: [email protected]<mailto:[email protected]> Subject: [WIRELESS-LAN] Periodic Wifi Performance Feedback Hi , I wanted to brainstorm on options through which we can have periodic feedbacks from the students about their Wi-Fi experience all over the campus. Is anyone using surveys, or contacting student bodies like the student council etc.? I just wanted to have tangible numbers based on which we can judge the Wi-fi performance that the students experience. Thanks Donald _______________________________________________ Donald Ambrose – Network Administrator Canadian Memorial Chiropractic College 6100 Leslie Street, Toronto, ON M2H 3J1 Phone: 416.482.2340 ext. 209 [email protected]<mailto:[email protected]> www.cmcc.ca<http://www.cmcc.ca> ________________________________________________ This communication together with any attachments is for the exclusive and confidential use of the addressee(s). Any other distribution, use or reproduction without the sender’s prior consent is unauthorized and strictly prohibited. If you have received this message in error, please notify the sender immediately and delete or shred the message without making any copies. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
