I would say contacting student bodies will be less effective than other methods. We’ve tried the student government, RAs, and other organizations to get feedback, and all we get is generalizations (“Wireless is bad in the library”) or “campus legends” (“I know someone who knows someone who has wireless problems in the library”). However, with students, you’ll probably get skewed results from surveys as generally only the unhappy really spend the time to fill them out. So you’ll get feedback on issues, but probably not an overview of the experience. We encourage students to report wireless issues (coverage, speed, etc) to the help desk, to have hard information throughout the year and possibly explain anomalies (e.g. a failed AP in one area caused an increase in wireless complaints in that area). Those can be tracked year to year to see if they are going up, down, or are flat.
I think this is a tough issue to get real data on as students have widely varying experiences and, more importantly, widely varying expectations. Thomas Carter Network & Operations Manager / IT Austin College 900 North Grand Avenue Sherman, TX 75090 Phone: 903-813-2564 www.austincollege.edu<http://www.austincollege.edu/> [http://www.austincollege.edu/images/AusColl_Logo_Email.gif] From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[email protected]] On Behalf Of Donald Ambrose Sent: Friday, December 2, 2016 3:48 PM To: [email protected] Subject: [WIRELESS-LAN] Periodic Wifi Performance Feedback Hi , I wanted to brainstorm on options through which we can have periodic feedbacks from the students about their Wi-Fi experience all over the campus. Is anyone using surveys, or contacting student bodies like the student council etc.? I just wanted to have tangible numbers based on which we can judge the Wi-fi performance that the students experience. Thanks Donald _______________________________________________ Donald Ambrose – Network Administrator Canadian Memorial Chiropractic College 6100 Leslie Street, Toronto, ON M2H 3J1 Phone: 416.482.2340 ext. 209 [email protected]<mailto:[email protected]> www.cmcc.ca<http://www.cmcc.ca> ________________________________________________ This communication together with any attachments is for the exclusive and confidential use of the addressee(s). Any other distribution, use or reproduction without the sender’s prior consent is unauthorized and strictly prohibited. If you have received this message in error, please notify the sender immediately and delete or shred the message without making any copies. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
