Have you gotten on to the eduroam.us site for your iDP and looked through the logs to see if anything
stands out?

On 8/14/17 11:12 AM, Lee H Badman wrote:

I’ll throw this out there for anyone who may be familiar with similar- all users from one school are getting this

Aug14 11:01:10eduroam2 CSCOacs_Failed_Attempts 0000850928 2 1 NetworkDeviceName=Faraday London, NetworkDeviceGroups=Device Type:All Device Types, NetworkDeviceGroups=Location:All Locations, ServiceSelectionMatchedRule=eduroam user from off campus, Response={RadiusPacketType=AccessReject; Reply-Message=No response for <deleted>@ad.stetson.edu\, Reject from eduroam-US.; }

The <deleted> is me. We’re seemingly getting no response from the home school’s RADIUS servers, and I’ve not seen that leading “\” before. Lots of other successful eduroam schools on in our environment though.

Does this ring bells for anyone? Thankfully, we’ve had many years of zero problems with eduroam to date.

-Lee

*Lee Badman*| Network Architect

Certified Wireless Network Expert (#200)
Information Technology Services
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244

*t*315.443.3003 *f* 315.443.4325 *e* [email protected] <mailto:[email protected]> *w* its.syr.edu

*SYRACUSE UNIVERSITY*
syr.edu

*From:*The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[email protected]] *On Behalf Of *Lee H Badman
*Sent:* Monday, August 14, 2017 10:55 AM
*To:* [email protected]
*Subject:* [WIRELESS-LAN] Any Stetson University Network Folks on the List? Live problem in progress

If anyone from Stetson University is around, please respond off list. We have a group of law students from Stetson in our London center that are having problems with eduroam. All are getting rejected from Stetson’s RADIUS servers and it looks like a leading “\” may be the problem.

Not seeing that on any other school’s Network IDs.

Thanks-

Lee



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