> This weekend we will onboard probably 50,000 devices for TLS, and for the most part, it is no longer a huge support issue. The biggest issues are around Android. Just about every other operating system works very easily (OSX can be a pain, but that revolves around entering a local admin account password multiple times). So I would say how big of a problem you will have will be impacted, to some degree, by predominant client count. Android is less than 10% of our wireless user base, but is over half the support calls. When we switched to SecureW2, this got much better, however.
I like android, but it is definitely the worst of the major platforms to correctly onboard. Something interesting that is new to the platform is "instant apps". This lets you run a full app from a link, without installing the app. Onboarding tools are an excellent use case for this. No more hitting a captive portal to redirect you to the play store, to go back to the web page, click a link that opens the apps, blah, blah, blah, forget to uninstall the now useless app. (Yes, I know not all the on boarding tools are quite that ugly, but they are generally some variant of that). With an instant app, you would hit the captive portal, click a link to setup the profile, and it would just open the app (which you never had to go to the play store to install), and go from there. So, Ruckus, Aruba, SecureW2, and others, if you are not already looking at this, please do. It is only supported on Android 7 (maybe even 7.1) and up, so it isn't going to help a lot of people *today*, but is definitely will in the future. -- Jonathan Waldrep Network Engineer Network Infrastructure and Services Virginia Tech ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
