We had a few issues with 7260 and disabling "Advertise Quiet IE" fixed it
for us too. (Also an aruba shop.)

ajs

On Mon, Feb 19, 2018 at 12:58 PM, Kees Pronk <cl.pr...@avans.nl> wrote:

> Hi Andy,
>
> You might try and disable " Advertise Quiet IE “ Intel drivers have been
> found to not cope well when this is enabled. The STA would not to quiet but
> go silent forever….
>
> Indeed Advertise Quiet IE is a part of 802.11k.
>
> -Kees
>
> On 19 Feb 2018, at 14:47, Voelker, Andy <anvoel...@davidson.edu> wrote:
>
> Two weeks ago we inexplicably had several models of laptop completely cut
> off from our wireless network.  On many when they went to look for
> available SSID’s the driver would either crash or all networks would
> disappear.  On others they just wouldn’t connect to any of our networks,
> even the open guest network.  All work ok off campus.  We finally tracked
> it down to two intel chips:
>
> Intel AC 7260
> Intel Centrino R Ultimate-N 6300
>
> I discovered that the problem disappeared when I disabled 802.11k.  We’re
> an Aruba shop.  We haven’t done any updates or major changes to our network
> since October.  Those models couldn’t have all received a bad driver at the
> same time.  I think we were able to find a driver that fixed the Intel AC
> 7260, but they stopped making updates to the Centrino.
>
> Has anyone else seen this suddenly?  Next I’m going to try to tweak some
> settings in 802.11k to see if I can re-enable it without the offending
> setting.
>
> -Andy Voelker
> Network Administrator
> Davidson College
>
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