I agree! Unfortunately I'm not quite sure how feasible this would be in the short term.
Thanks Michael Dickson Network Engineer Information Technology University of Massachusetts Amherst 413-545-9639 [email protected] PGP: 0x16777D39 On Mar 8, 2018, at 1:58 PM, Kenny, Eric <[email protected]> wrote: > Hi Mike, > > You might also try putting a temporary AP in the room with the Playstation > and see if it still has the same issue. With those types of walls, across > the hall might be on the fringe of service for 5 GHz. > > Thanks, > Eric > >> On Mar 8, 2018, at 1:46 PM, Michael Dickson <[email protected]> wrote: >> >> Haven't done spectrum analysis yet. The user had an older PS4 that only >> supported 2.4GHz but went out and bought a new PS4 Pro and this always >> connects at 5GHz. >> >> The predominant AP the device connects to is across the hall which and it's >> the closest. In the last four days the device has exclusively connected to >> that AP so roaming does not appear to be an issue (user reported issues as >> late as yesterday). The walls are cement block. >> >> Mike >> >> Michael Dickson >> Network Engineer >> Information Technology >> University of Massachusetts Amherst >> 413-545-9639 >> [email protected] >> PGP: 0x16777D39 >> >> On Mar 8, 2018, at 1:28 PM, Kenny, Eric <[email protected]> wrote: >> >>> Hi Mike, >>> >>> Have you taken any RF readings or spectrum analysis in the vicinity of the >>> game console? How far away are the APs they are jumping between and what >>> kinds of physical obstacles are between the AP and the Playstation? Last >>> question, have you noticed if the Playstation is using the 2.4 or 5 GHz >>> band? >>> >>> These issues can be tricky to find a conclusive answer, due to the number >>> of variables involved. I’d look into which band the device is using, see >>> if there have been any RF “events” that would trigger a channel change, or >>> if someone turned on the microwave, etc. >>> >>> Thanks, >>> ----------------------------------- >>> Eric Kenny >>> Network Architect >>> Harvard University IT >>> ----------------------------------- >>> >>>> On Mar 8, 2018, at 1:16 PM, Michael Dickson <[email protected]> wrote: >>>> >>>> Has anyone received feedback from users about lags or drops while gaming >>>> on wireless? >>>> >>>> We support gaming consoles on a "devices" SSID (PSK with MAC auth). We're >>>> trying to resolve reports from a user with a new PS4 Pro who is >>>> experiencing issues while gaming. For perspective, it was reported that >>>> during a 3 hour gaming session the user experiences about 8 lags and 4-5 >>>> disconnects. Lags are described as freezes for a few seconds which >>>> auto-correct. Disconnects are described as the whole console losing >>>> connectivity and a "Retest Network Connection" is required to get it >>>> working again (though time might also be a factor in getting it back on). >>>> Apparently most issues occur right after power up then smooth out (user >>>> turns on console just prior to gaming). Logs show the device jumps APs >>>> every now and then but we haven't been able to match this up to the user's >>>> experience yet. >>>> >>>> Our eduroam and open (CP) SSID seem to working fine. Client density is not >>>> a factor and the user reports great speeds. >>>> >>>> Are reports of gaming lag on enterprise wireless common or the exception? >>>> What's the first things to check to identify where lag comes from? Should >>>> device roaming introduce lag or can that occur lag free? I realize we're >>>> talking UDP with gaming with no buffer so issues would present themselves >>>> more readily while gaming.. The PS4 is currently in user debug and we've >>>> asking the user to record timestamps to try to corroborate logged events. >>>> We have a TAC ticket open with the vendor. >>>> >>>> Any shared gaming experiences or advice about how to make gaming consoles >>>> happy would be appreciated. >>>> >>>> Mike >>>> >>>> Michael Dickson >>>> Network Engineer >>>> Information Technology >>>> University of Massachusetts Amherst >>>> 413-545-9639 >>>> [email protected] >>>> PGP: 0x16777D39 >>>> >>>> >>>> ********** >>>> Participation and subscription information for this EDUCAUSE Constituent >>>> Group discussion list can be found at http://www.educause.edu/discuss. >>>> >>> >>> >>> ********** >>> Participation and subscription information for this EDUCAUSE Constituent >>> Group discussion list can be found at http://www.educause.edu/discuss. >>> >> >> >> ********** >> Participation and subscription information for this EDUCAUSE Constituent >> Group discussion list can be found at http://www.educause.edu/discuss. >> > > > ********** > Participation and subscription information for this EDUCAUSE Constituent > Group discussion list can be found at http://www.educause.edu/discuss. > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
signature.asc
Description: Message signed with OpenPGP using GPGMail
