On 21/06/18 01:32, Mark Duling wrote: > Can you elaborate on your comment on how the 4k AppleTV can get stuck in > an app and need to be RMA'd? I'm not sure what you mean. > > "Just don’t get the 4K version, if they get stuck in an app and lose > their connection to the MDM you have to RMA them." Sure. If you have an Apple TV 4K enrolled in MDM (presumably using DEP), and then push down a profile for single-app mode (say for your digital signage app), and then the Apple TV 4K loses connectivity with the MDM (it can happen in various ways, but let's say someone deleted it from the MDM by accident), then the Apple TV 4K will be stuck in single-app mode forever.
There is no way to restore it to default config using Apple Configurator like you can with previous models, since they removed the USB port. The only solution is to return it to Apple for a replacement under warranty. I'm not aware of any blog posts about it, this comes from the #apple-tv channel on the MacAdmins Slack https://macadmins.herokuapp.com/ -- James Andrewartha Network & Projects Engineer Christ Church Grammar School Claremont, Western Australia Ph. (08) 9442 1757 Mob. 0424 160 877 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
