Wow. I didn't know about the changes to the latest model. Thanks James. On Wed, Jun 20, 2018 at 6:32 PM James Andrewartha < [email protected]> wrote:
> On 21/06/18 01:32, Mark Duling wrote: > > Can you elaborate on your comment on how the 4k AppleTV can get stuck in > > an app and need to be RMA'd? I'm not sure what you mean. > > > > "Just don’t get the 4K version, if they get stuck in an app and lose > > their connection to the MDM you have to RMA them." > Sure. If you have an Apple TV 4K enrolled in MDM (presumably using DEP), > and then push down a profile for single-app mode (say for your digital > signage app), and then the Apple TV 4K loses connectivity with the MDM > (it can happen in various ways, but let's say someone deleted it from > the MDM by accident), then the Apple TV 4K will be stuck in single-app > mode forever. > > There is no way to restore it to default config using Apple Configurator > like you can with previous models, since they removed the USB port. The > only solution is to return it to Apple for a replacement under warranty. > > I'm not aware of any blog posts about it, this comes from the #apple-tv > channel on the MacAdmins Slack https://macadmins.herokuapp.com/ > > -- > James Andrewartha > Network & Projects Engineer > Christ Church Grammar School > Claremont, Western Australia > Ph. (08) 9442 1757 > Mob. 0424 160 877 > > ********** > Participation and subscription information for this EDUCAUSE Constituent > Group discussion list can be found at http://www.educause.edu/discuss. > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
