Hello WLAN Community,

A customer of ours has been using a captive portal to authenticate students to 
WiFi (Alcatel-Lucent branded Aruba gear).
When a student forgets or does not reset their password there is a link on the 
CP to accomplish that… unfortunately, there have been problems with the variety 
of  student device browsers, so they are considering a move to 802.1X 
authentication in the hope that this smooths out the student experience.

What best practice advice do you have for students to deal with password 
changes/resets when they can’t connect to the campus WiFi?

Thank you for any guidance you can provide!!


Greg Kovich
Director, North America Education Sales
Alcatel-Lucent Enterprise
3015 Abby Lane | Suite 301-B
Schererville, IN 46375
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