Hello WLAN Community, A customer of ours has been using a captive portal to authenticate students to WiFi (Alcatel-Lucent branded Aruba gear). When a student forgets or does not reset their password there is a link on the CP to accomplish that… unfortunately, there have been problems with the variety of student device browsers, so they are considering a move to 802.1X authentication in the hope that this smooths out the student experience.
What best practice advice do you have for students to deal with password changes/resets when they can’t connect to the campus WiFi? Thank you for any guidance you can provide!! Sincerely, Greg ------- Greg Kovich Director, North America Education Sales Alcatel-Lucent Enterprise ALE USA 3015 Abby Lane | Suite 301-B Schererville, IN 46375 t: +1-818-878-4667<tel:+1-818-878-4667> m: +1-219-276-2320<tel:+1-219-276-2320> e: greg.kov...@al-enterprise.com<mailto:greg.kov...@al-enterprise.com> w: www.al-enterprise.com<https://www.al-enterprise.com/en> @ALUEnterprise [LinkedIn]<https://www.linkedin.com/company/alcatellucententerprise> [Twitter] <https://twitter.com/aluenterprise> [YouTube] <https://www.youtube.com/user/EnterpriseALU> [Facebook] <https://www.facebook.com/ALUEnterprise> [Rainbow] <https://web.openrainbow.com/app/1.31.7/index.html#/login> [https://www.al-enterprise.com/en/-/media/assets/internet/images/logo.png]<https://www.al-enterprise.com/en> The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. This communication is intended to be received only by the individual or entity to whom or to which it is addressed and may contain information that is privileged/confidential or subject to copyright. Any unauthorized use, copying, review or disclosure of this communication is strictly prohibited. If you have received this communication in error, please delete this message from your e-mail box and information system (including all files and documents attached) and notify the sender by reply email. ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community