We have a few customers on 8.6.0.6 (and similar) code and have seen some issues that sound similar to what you're describing below. One college case has been open for 2 months now, with the issue being some weirdness with a config that was applied to MM but didn't get pushed down correctly to the controllers; it caused a mismatch between controllers. the result has been issues ranging from controllers crashing every time a commit change is performed to HA failover not working (for obvious reasons). I believe we're in the final stages of getting that resolved but it's been painful. The other major issue at a healthcare customer has been resolved, and I think those are the only 2 major issues we've seen on the 8.5/8.6 so far.
TAC is unable to determine root cause and with the customers' resources limited and the fact that we're doing the work/assist for free, we've all agreed to just get it working and move on vs try to identify root cause; which is not my preferred choice but no one can afford the time to keep hammering at it. As for the 'rare' bug it sounds similar to the original 8-code issue with some of the older 100-series; the bootrom version didn't support the upgrade code and they had to be dealt with differently. Once we knew what was going on the resolution was quick from Aruba, but it took us weeks to figure out the issue because even though there was a known bug, the manufacturer decided that notice should only be distributed internally for some reason. Somehow neither the field team nor TAC knew about it until we (jointly, our team with much help/time from the customer team) figured out what it was and sent it to product management to which they replied "oh yeah, we know - here's the (internal) bug notice). Keith with that issue, I'll have to look back at my notes but I feel like Aruba was able to give us some incremental Bootrom update we could push without touching the APs and then do the firmware upgrade. -jj ___________ Jennifer Minella, CISSP, HP MASE VP of Engineering & Security Carolina Advanced Digital, Inc. www.cadinc.com<http://www.cadinc.com/> j...@cadinc.com<mailto:j...@cadinc.com> 919.460.1313 Main Office 919.539.2726 Mobile/text [CAD LOGO EMAIL SIG] From: Miller, Keith C <keith.mil...@unc.edu> Sent: Thursday, December 17, 2020 9:04 PM Subject: Re: ArubaOS 8.5.0.11 or 8.6.0.6 Experiences? Hi Christopher, We just went to 8.5.0.11 from 8.5.0.8 and .9 this week and I'll be honest, I'm not thrilled with it. I've run into a handful of issues, some minor, some cosmetic, but we've also hit a couple of bugs that leave you scratching your head: 1. 2 controllers in the same cluster ended up acting as VRRP master, even though communication was seemingly okay with L2 connected status across all controllers. One of those controllers had higher priority configured to control which controller should be master so I'm still unsure how this happened. I'm still having problems getting logs to TAC because we can't see the files from the web UI and SCP/TFTP fails from the CLI on the interesting controller. I'm going to have to have someone get in front of it and resort to copying the logs to USB. 2. We hit a "rare" bug that's only affected a small number of 515s worldwide where the AP gets stuck in a boot/image upgrade loop and you must physically console into the AP to fix it and boot from the upgraded partition. I have no idea what the 8.6 train is like so I can't help you there, but buyer beware with 8.5. The penalties of trying to be proactive I suppose. Regards, Keith M: (803) 464-2397 O: (919) 962-6564 Sent from my mobile device so please excuse any typos. ________________________________ From: The EDUCAUSE Wireless Issues Community Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> on behalf of Johnson, Christopher <cbjo...@ilstu.edu<mailto:cbjo...@ilstu.edu>> Sent: Thursday, December 17, 2020 3:49:31 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> Subject: [WIRELESS-LAN] ArubaOS 8.5.0.11 or 8.6.0.6 Experiences? We're considering doing some pre-emptive maintenance before winter-break ends to resolve a couple issues, and was curious if anyone is running ArubaOS 8.5.0.11 or 8.6.0.6 (200/220 and 270 Series APs) and what their experiences have been? Christopher Johnson Wireless Network Engineer Office of Technology Solutions | Illinois State University (309) 438-8444 Stay connected with ISU IT news and tips with @ISU IT Help on Facebook<https://www.facebook.com/ISUITHelp/> and Twitter<https://twitter.com/ISUITHelp> ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community Visit https://cadinc.com/blog for tech articles and news. ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
