Yep, we have an AP-205h that failed to upgrade. I think it was from 8.7.0.0 to 8.7.1.0 this fall. That AP is in quarantine space and is still broken as none of us are willing to go replace it yet. Luckily there was enough coverage from neighboring AP's, but it is less than ideal for sure.
If anyone knows of a way to fix these AP's stuck in an upgrade loop without having to physically touch them, I'd love to hear how. --Dan On Fri, Dec 18, 2020 at 9:23 AM Sweetser, Frank E. <f...@wpi.edu> wrote: > That’s not a bad idea in general, but in this case it’s not only student > housing in the midst of a COVID crisis, it’s student housing partially > reserved as isolation housing for anyone who tests positive. Advance RMA > absolutely makes sense as far as wasting less time perched on the ladder, > but at this point if it requires visiting all of the student rooms at all > it’s just going to have to wait until summer. > > > > Frank Sweetser > Director of Network Operations > Worcester Polytechnic Institute > "For every problem, there is a solution that is simple, elegant, and > wrong." - HL Mencken > > > > *From:* The EDUCAUSE Wireless Issues Community Group Listserv < > WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> *On Behalf Of *Lee H Badman > *Sent:* Friday, December 18, 2020 8:54 AM > *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > *Subject:* Re: [WIRELESS-LAN] [EXT] Re: [WIRELESS-LAN] ArubaOS 8.5.0.11 > or 8.6.0.6 Experiences? > > > > I really struggle with the notion of ever actually visiting deployed APs > to do console work- regardless of vendor. If the bug is that bad, I’d > seriously consider demanding an advance RMA for each of them. That way the > site visit is a replacement rather than a tech monkeying around with file > system at the top of a ladder or lift. To me, that is way beyond what > should be expected of customers for what these systems cost. > > > > Just one man’s opinion. > > > > *Lee Badman* | Network Architect (CWNE#200) > > Information Technology Services > (NDD Group) > 206 Machinery Hall > 120 Smith Drive > Syracuse, New York 13244 > > *t* 315.443.3003 * e* lhbad...@syr.edu *w* its.syr.edu > > Campus Wireless Policy: > https://answers.syr.edu/display/network/Wireless+Network+and+Systems > <https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fanswers.syr.edu%2Fdisplay%2Fnetwork%2FWireless%2BNetwork%2Band%2BSystems&data=04%7C01%7Cfs%40WPI.EDU%7C5ddc863f0a924b96501b08d8a35c56ed%7C589c76f5ca1541f9884b55ec15a0672a%7C0%7C0%7C637438964959379097%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=AZLG5POfKmuuwynFV%2FHgKFP6bO%2FybkwtvE%2BVg1mDHxY%3D&reserved=0> > > *SYRACUSE UNIVERSITY* > syr.edu > > > > *From:* The EDUCAUSE Wireless Issues Community Group Listserv < > WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> *On Behalf Of *Sweetser, Frank E. > *Sent:* Friday, December 18, 2020 8:49 AM > *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > *Subject:* Re: [WIRELESS-LAN] [EXT] Re: [WIRELESS-LAN] ArubaOS 8.5.0.11 > or 8.6.0.6 Experiences? > > > > I recently performed an upgrade that included about 90 505s, and strongly > suspect I hit the same bug on the entire batch – except, of course, for the > one that I kept and put in the lab environment. That one stubbornly > refused to fail, upgrading flawlessly every time. > > > > Has anyone ever heard if there’s a fix that doesn’t require physical > access? All of my 505 are in residential space, which basically means that > I’m not likely to get physical access to them until after the students move > out this summer. > > > > Frank Sweetser > Director of Network Operations > Worcester Polytechnic Institute > "For every problem, there is a solution that is simple, elegant, and > wrong." - HL Mencken > > > > *From:* The EDUCAUSE Wireless Issues Community Group Listserv < > WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> *On Behalf Of *Miller, Keith C > *Sent:* Friday, December 18, 2020 6:33 AM > *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > *Subject:* [EXT] Re: [WIRELESS-LAN] ArubaOS 8.5.0.11 or 8.6.0.6 > Experiences? > > > > That’s the one. Have you reported it to them? I didn’t pull the word rare > out of thin air... That’s what I’ve been told and that it affected roughly > 0.0001% of deployed 515s. I guess I’m just being naive. > > > > Thanks for waking me up! > > > > Regards, > > Keith > > M: (803) 464-2397 O: (919) 962-6564 > > > > Sent from my mobile device so please excuse any typos. > ------------------------------ > > *From:* The EDUCAUSE Wireless Issues Community Group Listserv < > WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Michael Davis < > da...@udel.edu> > *Sent:* Thursday, December 17, 2020 10:22:13 PM > *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU < > WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> > *Subject:* Re: [WIRELESS-LAN] ArubaOS 8.5.0.11 or 8.6.0.6 Experiences? > > > > It's not so rare, it's been happening to our 515s since 8.4. > > The AP will upgrade successfully, but the apboot> environment variable > that selects which > partition to boot, never gets changed so it reboots to the old partition > and rinse and repeat. > > On 12/17/20 9:03 PM, Miller, Keith C wrote: > > > > 2. We hit a “rare” bug that’s only affected a small number of 515s > worldwide where the AP gets stuck in a boot/image upgrade loop and you must > physically console into the AP to fix it and boot from the upgraded > partition. > > > > > > ********** > Replies to EDUCAUSE Community Group emails are sent to the entire > community list. 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