Thanks Ryan, I'll relay this to our support folks as a potential solution, as well as solicit feedback.
-Laramie On Sat, Aug 14, 2021 at 2:01 PM Turner, Ryan H <rhtur...@email.unc.edu> wrote: > I think I may have made progress on this and it is worth sharing. I have > not confirmed this fix. > > Apparently launching the securew2 app from downloads can have some > permissions issue. I have been told that if you move the application out > of the downloads folder on to the desktop, then LAUCH IT FROM FINDER, it > will work. > > Ryan Turner > Head of Networking, ITS > The University of North Carolina at Chapel Hill > +1 919 274 7926 Mobile > +1 919 445 0113 Office > > On Aug 14, 2021, at 1:18 PM, Turner, Ryan H <rhtur...@email.unc.edu> > wrote: > > > > All, > > > > We’ve been playing wack a mole with onboarding issues, but as students are > starting to move in, we are seeing a situation where the OSX agent gets to > the ‘configuring’ screen and then just stays there. The certificate gets > installed but the profile is not. The problem appears to be something > corrupted in the user account. If we have the user log into a different > account, they can onboard. I haven’t figured out what is blocking the > initial onboard. I just had one report at the end of the week so I didn’t > look to hard into it, but now I am up to 6. > > > > Has anyone else seen this and resolved it? > > > > Thanks, > > Ryan > > ********** > Replies to EDUCAUSE Community Group emails are sent to the entire > community list. If you want to reply only to the person who sent the > message, copy and paste their email address and forward the email reply. > Additional participation and subscription information can be found at > https://www.educause.edu/community > > ********** > Replies to EDUCAUSE Community Group emails are sent to the entire > community list. If you want to reply only to the person who sent the > message, copy and paste their email address and forward the email reply. > Additional participation and subscription information can be found at > https://www.educause.edu/community > -- Laramie Combs Network Infrastructure and Control Systems (office) 828-262-6945 (email) combslm - at - appstate.edu (*) ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
