Interestingly, we had one student report this as of yet. We've seen this generally with gaming websites such as steam. We've reached out to the student to test again after Joe mentioned it as "Resolved", but please do update the list if anyone else has more use cases to know that it is in fact resolved. If not, we might try to provide the few users a public IP space as a workaround and test further.
Sid On Fri, Sep 17, 2021 at 9:24 AM Joe Walker <[email protected]> wrote: > We recently had this issue as well and funneling through the different > levels of support on the Amazon Prime TV side just to talk to someone that > knew what I was talking about was infuriating to say the least. I did > receive an email this morning from Amazon saying the issue was "resolved" > but I haven't yet verified. As far as I can tell there isn't any sort of > documentation anywhere from Amazon that shows the criteria for what they > deem to be a VPN or proxy nor is there any documentation on how to > appeal/remove your IP's from this list. > > > > > Joe Walker > > Network and Telecommunication Services > > Kansas State University > > (785)532-4997 > > [email protected] > ------------------------------ > *From:* The EDUCAUSE Wireless Issues Community Group Listserv < > [email protected]> on behalf of Muraca, Peppino P. < > [email protected]> > *Sent:* Friday, September 17, 2021 8:17 AM > *To:* [email protected] < > [email protected]> > *Subject:* [WIRELESS-LAN] Amazon prime video error (Your device is > connected to the internet using a VPN or proxy service) > > > This email originated from outside of K-State. > > Hi everyone, has anyone come across this yet where Prime video will not > play . this is what is on the screen ( Your device is connected to the > internet using a VPN or proxy service. Please disable it and try again.) we > have called Amazon and they told us to contact our ISP . We only see this > on our wireless networks. Talking with our ISP it seems this is happening > more and more and what basically has happened is out NAT ip’s for out > wireless have been black listed and now we have to remove our selves from > these lists. Has anyone else come across this yet ? if so how successful > has it been to remove yourself from these lists. > > > > Thank you > > Pino > > > > > > ********** > Replies to EDUCAUSE Community Group emails are sent to the entire > community list. If you want to reply only to the person who sent the > message, copy and paste their email address and forward the email reply. > Additional participation and subscription information can be found at > https://www.educause.edu/community > > ********** > Replies to EDUCAUSE Community Group emails are sent to the entire > community list. If you want to reply only to the person who sent the > message, copy and paste their email address and forward the email reply. > Additional participation and subscription information can be found at > https://www.educause.edu/community > -- [image: Denison University] <https://denison.edu> *Sidharth S. Nandury* (He, Him, His) *Infrastructure and Operations Manager* Information Technology Services 100 West College Street, Granville, OH 43023 <https://deniso.nu/2qF6h7M> | Burton Hall <https://denison.edu/map> Office: 740-587-5533 <1-740-587-5533> | Mobile: 516-314-4413 <1-516-314-4413> [email protected] <[email protected]> https://denison.edu/campus/technology/service-desk NOTICE: This email message and all attachments transmitted with it may contain legally privileged and confidential information intended solely for the use of the addressee. If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by phone or by email, and delete this message and all copies and backups thereof. *Please consider the environment before printing this email.* ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
