Hi Sean, We have quite a number of the 1815W access points deployed throughout our campus housing as well. We haven't noticed much issue with the LAN ports on the bottom getting damaged, but we have had occasional issues with students disconnecting them. Ours are primarily mounted on surface mount j-boxes, so students will typically just remove a knockout hole and fish the cable out to disconnect, but we've had some get pried off as well, which, thankfully, has primarily just damaged the mounting plate. We haven't done much to prevent it, but we do shut the switchport down to the room whenever an AP is disconnected, to provide an opportunity for educating the user. Additionally, this year we had stickers printed to place on each AP with (very brief) instructions for connecting to our different wireless options, as well as to the wired ports on the bottom of the unit, and include our helpdesk website and phone number. The idea being that having readily available instructions/help will reduce work for us as well as frustration for the students. Don't really have any hard numbers as to how much it has helped, but our Residence Life staff were pretty enthusiastic about the idea.
All of that said, I know Oberon makes an enclosure that works with those APs (https://oberoninc.com/products/1017-wh/), which you could utilize if the problem is pervasive enough. However, for us it's a low enough occurrence rate, and the 1815W units are inexpensive enough, that it would be far more costly to install the enclosures, in both time and money, than it is to deal with the occasional disconnected/damaged AP. Cheers, Eric -- -- ------------------------------------------------------- Eric Jensen Senior Network Communications Specialist University of Alaska - Office of Information Technology email: epjen...@alaska.edu <eric.jen...@alaska.edu> phone: 907-450-8326 ------------------------------------------------------- On Thu, Sep 23, 2021 at 8:55 AM Gray, Sean <sean.gr...@uleth.ca> wrote: > Hi Everyone, > > > > I hope you are all surviving another semester start up without too much > pain! > > > > We have a large number of wall mounted Cisco 1815w access points on > campus. Lately we have noticed that the LAN ports are getting damaged and > are looking at way to stop people tampering with the patch cables. > > > > I’m interested to see if anyone else has experienced this problem and am > wondering what steps they took to protect their access points? > > > > Thanks > > > > Sean > > > > *Sean Gray* | B.Sc (Hons) > > Voice, Collaboration & Wireless Network Analyst > > ITS, University of Lethbridge > > > > ********** > Replies to EDUCAUSE Community Group emails are sent to the entire > community list. If you want to reply only to the person who sent the > message, copy and paste their email address and forward the email reply. > Additional participation and subscription information can be found at > https://www.educause.edu/community > ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
