I am not trying to start any vendor problems here. I was simply sharing
my personal experience. Maybe someone there just did not like my
purchasing guy. I don't know. I do know that I have never been
"blacklisted" by anyone else in my 40 years on earth. I guess since this
was our first buying experience and we were looking for a way to return
the product they assumed we were a bunch of deadbeats. I really do not
know. I would not have even responded to this thread had I not had a
similar experience to the person who was complaining on the DSL Reports.
I am sure that Hyperlink has many happy customers or they would have
gone out of business long ago. I get the impression that someone at the
company has the task of minimizing returns and is being over-zealous.
Whatever the case, I probably should have just kept my mouth shut. I
have no further dealings with them but wish them all the best. It sounds
like some of you have a good relationship and I do not wish to harm that.
Travis Johnson wrote:
I have been purchasing from Hyperlink for over 6 years. At one time,
we were buying $50,000 per year in equipment from them. I have never
had a problem, and in fact just placed an order with them today.
Reliable Internet, LLC wrote:
Great feedback John. I always wonder about these other people (posts
on dsl reports), but I know you're honest and I believe you. I have
ordered from them 3 or 4 times and all went well, but I also never
got that warm fuzzy felling from them. I will stay away forever now.
John Scrivner wrote:
We ordered some antennas that did not work out for us from
Hyperlink. We asked if we could pay a restocking fee and return
them. They were very evasive, just as outlined in the DSL Reports
remarks. They eventually said they would allow a return but only for
credit for future purchases. They also said after asking to do the
return at the same time as a new order to use the credit that we
were now blacklisted by them which means we can never buy from them
again. This was our first and only experience with Hypelrink. I
believe this makes them the worst vendor I have ever seen in my
life. (Except for the RBOCs of course!) Buyer beware.
Jory Privett wrote:
I ordered some parts from them last week. The arrived on time and
just what I ordered.
----- Original Message ----- From: "Reliable Internet, LLC"
To: "Conversations over a new WISP Trade Organization"
Sent: Wednesday, November 23, 2005 9:14 AM
Subject: [WISPA] Trouble in Hyperlink land?
Anyone else getting screwed around by them? If their being stupid
they need to be avoided.
WISPA Wireless List: email@example.com