I am not trying to start any vendor problems here. I was simply sharing my personal experience. Maybe someone there just did not like my purchasing guy. I don't know. I do know that I have never been "blacklisted" by anyone else in my 40 years on earth. I guess since this was our first buying experience and we were looking for a way to return the product they assumed we were a bunch of deadbeats. I really do not know. I would not have even responded to this thread had I not had a similar experience to the person who was complaining on the DSL Reports.

I am sure that Hyperlink has many happy customers or they would have gone out of business long ago. I get the impression that someone at the company has the task of minimizing returns and is being over-zealous. Whatever the case, I probably should have just kept my mouth shut. I have no further dealings with them but wish them all the best. It sounds like some of you have a good relationship and I do not wish to harm that.

Travis Johnson wrote:

I have been purchasing from Hyperlink for over 6 years. At one time, we were buying $50,000 per year in equipment from them. I have never had a problem, and in fact just placed an order with them today.


Reliable Internet, LLC wrote:

Great feedback John. I always wonder about these other people (posts on dsl reports), but I know you're honest and I believe you. I have ordered from them 3 or 4 times and all went well, but I also never got that warm fuzzy felling from them. I will stay away forever now.


John Scrivner wrote:

We ordered some antennas that did not work out for us from Hyperlink. We asked if we could pay a restocking fee and return them. They were very evasive, just as outlined in the DSL Reports remarks. They eventually said they would allow a return but only for credit for future purchases. They also said after asking to do the return at the same time as a new order to use the credit that we were now blacklisted by them which means we can never buy from them again. This was our first and only experience with Hypelrink. I believe this makes them the worst vendor I have ever seen in my life. (Except for the RBOCs of course!) Buyer beware.

Jory Privett wrote:

I ordered some parts from them last week. The arrived on time and just what I ordered.

Jory Privett

----- Original Message ----- From: "Reliable Internet, LLC" <[EMAIL PROTECTED]> To: "Conversations over a new WISP Trade Organization" <wireless@wispa.org>
Sent: Wednesday, November 23, 2005 9:14 AM
Subject: [WISPA] Trouble in Hyperlink land?


Anyone else getting screwed around by them? If their being stupid maybe
they need to be avoided.

WISPA Wireless List: wireless@wispa.org


Archives: http://lists.wispa.org/pipermail/wireless/

Reply via email to