Peter R. wrote:
Bob Moldashel wrote:
Unfortunately...this is an uphill battle. You need to sell customers
on services. DO NOT get into a pricing war with them. You WILL
Yes..you will wind up with fewer customers.
It is not the number of subs, it is the number of PROFITABLE subs that
This is true. I have enough practice doing this. Customers who are a
PITA and don't pay their bill are required to pay security for more than
one months service. And everyone that has a contract and doesn't pay
goes to small claims court regardless of their reason. Business is
business. It's nothing personal.... I tell them.
We had a few customers try to get "cute" when cable modem service became
available in their area and decided to try and cancel service. Most
understood their contract when it was explained to them but two decided
to not pay and I have a court date with them the second week of January.
God Bless America!
Lakeland Communications, Inc.
Broadband Deployment Group
1350 Lincoln Avenue
Holbrook, New York 11741 USA
800-479-9195 Toll Free US & Canada
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