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We have a contract, and it serves a rather limited
role. Since we have only one option that requires a time commitment
and that one is short, our contract only serves the following
purposes: Agreement on the customer's part not to abuse the network
(and leaves the definition of abuse to us) and limitation of data transfers per
account.
It details what people paid for, so they're clear
on this, and then allows us to do some enforcement of our terms of use.
We've never had to enforce a single thing.
Someday we might.
North East Oregon Fastnet, LLC 509-593-4061
personal correspondence
to: mark at neofast dot net
sales inquiries to: purchasing at
neofast dot net
Fast Internet, NO
WIRES!
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----- Original Message -----
Sent: Thursday, February 23, 2006 9:57
AM
Subject: Re: [WISPA] Terms and
Contracts
Is this a residential customer ? Is it worth the bad
advertising on your part to pursue it ? What were their reasons for cancelling
? We don't even have a contract in place any longer. We have a TOS and an
acceptable use policy in place but no need to waste our time with the extra
paperwork for useless contracts.
If you provide a high level of service
and treat your customers right, why would they leave ? If it's for price -
tell them good luck - Chances are they will be back if they are "service"
oriented and not "price" driven.
JohnnyO
On Thu, 2006-02-23 at
11:41 -0600, Jory Privett wrote:
I was just wondering how a small WISP goes about enforcing a contract? If
someone cancels early what actions do I have available to enforce their
contract? Any Ideas or suggestions?
Jory Privett
WCCS
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