Tom,
The key to growth in business is hiring the right people.
You can successfully run more than one business at the same time with
capable employees - as well as processes, procedures and controls in
place. (This is the key to franchising and the E-Myth, btw).
Three problems:
1) Finding the right people
2) Having the processes in place
3) Letting go.
Regards,
Peter
Tom DeReggi wrote:
Rick,
I'm sure you'd do well at anything you put your mind to, and I'm sure
you are capable.
However, the only advice I can give is...
The key to success is finding the time to manage your company. The
only real person that can be trusted to do that well are the people
that have stake in that compnay. In my company's case its me
personally. There is only so much time in the day.
A business owner needs to decide what business they want to be in, and
then focus on that venture, its all one mortal human can handle in a
competitive environment and succeed. A CALL CENTER is a Full time
business, just like your WISP. Helping your WISP clients, means staff
is not available to help Call Center clients at the same time, and
vice versa. These problems go away, when both companies scale large
enough to have their own staff. However, getting a company to that
stage, of self operating, is where most business owners fail, its not
easy. You are no longer able to pick up the slack on your own.
Franchises often make it. But getting two businesses to that stage
simultaneously is near impossible. So should your perogative to be a
Call Center, go for it, thats what the American Dream is all about,
you have just a good a chance as any one else. There is also a big
need for a call center, where the owner has real world WISP experience
to add credability to supporting WISPs. But to do a good job at a call
center, be realistic that your WISP surely would sacrify to allow it
to happen.
Which business do you want to be in? Personally, its a struggle I
face regularly. (WISP, Network integrator, Hardware reseller, router
manufacturer, Software developer). Opportunity is on every corner, but
you can't do it all well, which do you take?
A WISP clearly is NOT the least risky of all the options out there.
However, I chose to be a WISP. I am banking on reoccuring revenue, one
day without requiring reoccuring work to match, and realistic about
the fact I hate to be caught behind a desk 24x7.
Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband
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