Credits are always given when we are in the wrong or if we have a bug or so. As for refund we rarely do and if it comes to that we are the ones who initiate this. The worst thing is to string a customer along even though you know that you cannot fix the issue. I have found that it is better to say catch you next time or when it is fix than to have false expectation.
Quoting JohnnyO <[EMAIL PROTECTED]>: > Sure do - We credit ALL of our customers without them having to ask for > any downtime over 12hours they experience on our system. If someone is > not happy with our service and ask for a refund for their installation, > we just give it to them, pick up our equipment and leave smiling. > > How about you Rudolph ? How do you treat your customer base ? None of > our customers are due to advertisement, they are referrals by word of > mouth. How stupid would it be to give someone a hard time over a few > dollars when our business is driven by word of mouth advertising ? > > JohnnyO > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Rudolph Worrell > Sent: Wednesday, May 31, 2006 10:03 PM > To: WISPA General List > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? > > > Do you offer refunds for your service? > > > Quoting Tom DeReggi <[EMAIL PROTECTED]>: > > > Well JohnnyO, > > > > That I agree with. My defense was not of Hyperlink. My defense was > > that not > > > > giving refunds is not a bad thing. > > Banning someone (a prosective buyer) for such a request or for that > > matter > > ANY REASON is absolutely rediculous. > > Vendors have the right to set their policies, but they also have the > > responsibility to be the bigger person, and to not let individual > > transaction decisions with a consumer effect their judgement, emotion, > > > professionalism, and future business decissions. > > > > Tom DeReggi > > RapidDSL & Wireless, Inc > > IntAirNet- Fixed Wireless Broadband > > > > > > ----- Original Message ----- > > From: "JohnnyO" <[EMAIL PROTECTED]> > > To: "'WISPA General List'" <wireless@wispa.org> > > Sent: Wednesday, May 31, 2006 12:58 PM > > Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible? > > > > > > > *snip* If someone gives refunds, thats a plus that shows they add > > > value. But not giving refunds does not infer wrong doing. *snip* > > > > > > Tom - it is wrong doing when you ban someone for requesting a > > > refund. Hell, I've never bought from Hyperlink and from seeing their > > > > "ban" policy with a few of the posts on here, we'll never do > > > business with them in the future. I guess I am not the only one that > > > > takes this point of view either, so how much $$ did the "ban" on > > > Scriv cost them actually ? :) > > > > > > JohnnyO > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > > > > On Behalf Of Tom DeReggi > > > Sent: Wednesday, May 31, 2006 11:34 AM > > > To: WISPA General List > > > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? > > > > > > > > > Blake, > > > > > > Its not that I disagree with you, that "it is good business to take > > > care of your customers." > > > Nor am I defending Hyperlinktech, as we don't have enough business > > > experience with them, to have a valid opinion. but... > > > > > > > > > This isn't retail HomeDepot that we are talking about, this is > > > distribution. In my 10 years experience previously in the > > > distribution business, I can tell you there are not many companies > > > that give "refunds." We also found that the companies that couldn't > > > understand why "refunds" was > > > bad business for distributors, usually were the ones that didn't do > > > enough > > > volume to matter wether we lost them. I'm not saying that I > personally > > > do > > > not believe in giving refunds. I also believe its best practice to > take > > > care > > > of the customer, in most cases. But that does not change the fact > that > > > most > > > dealers do NOT give refunds. > > > > > >>Tessco, Talley. Hutton, Electrocomm. > > > > > > They may give refunds, but there significant hassle in getting it, > > > that in most cases will be more costly to the buyer in time than the > > > > value of the > > > refund. > > > They also usually charge a higher profit margin on every sale than > the > > > smaller distributor that is competing on price, and therefore has > more > > > margin to justify eating the cost to give the refund. > > > > > > I bet the price received from Hyperlinktech was significantly less > > > than that the Tesscos or Hutton's would have charged? > > > When price drops, terms gets tougher. A distributor must determine > > > which > > > business they want to be in, and they can't be in both successfully. > If > > > in the price market they need to have price policies. Descretion > needs > > > to > > > be taken out of the set policies, otherwise its impossible to manage > RMA > > > > > > processes. > > > > > > There are many reasons strict policies need to be inforced for > > > Refunds.... > > > > > > 1. Price constantly falls based on time. And even a week or s odone > > > the road the cost of the product may have dropped. > > > 2. People find something cheaper after the fact. > > > 3. Sales people may have already been paid commissions. > > > 4. If special order product, the vendor ends up getting stuck with > the > > > full > > > cost of the product sitting in inventory for a long time, while > price > > > drops > > > by the time someone wants the product. Guaranteed to sell the > product at > > > a > > > loss as well as tie up cash flow. > > > 5. People often irreputably return other vendor's products. Company > 1 > > > has > > > stock and can ship today. Company 2 has lower cost. Company 1 > product > > > gets > > > installed. Company 2 product when arrives gets sent back to company > 1 > > > for > > > refund. Buyer actually makes a profit on the deal, getting a higher > > > dollar > > > refunded than he paid for the gear from company 2. You'd be > surprised > > > how > > > often this happened. Sometimes even involving invoice forging and > > > swapping > > > serial number stickers. > > > 6. The easy way to keep EVERYONE happy, is instead to just offer > credits > > > or > > > replacements. It keeps everyone honest. If the buyer is really going > to > > > be a > > > repeat customer, its just a matter of time before he has another > order > > > that > > > he can apply the credit to. > > > > > > This is standard distribution policies. There are some exceptions. > > > If the buyer bought a product that the vendor normally keeps in > > > stock and sells a > > > lot of, and its a product that the buyer will likely never need > again, > > > and > > > the buyer didn't cause big inconvenience demanding immediate > shipment of > > > > > > product for a rush order. On these cases, vendors almost always > > > will give the refund, even if against standard policies. > > > > > > But there is no way you can say standard distribution policy is to > > > give refunds. Just about every term sheet from anybody specifically > > > says "NO REFUNDS, ALL SALES ARE FINAL". Thats jsut the reality. > > > > > > Unless specifically discussed otherwise in advance of shipment. > > > > > > If someone gives refunds, thats a plus that shows they add value. > > > But not giving refunds does not infer wrong doing. > > > > > > Just my opinion. > > > > > > Tom DeReggi > > > RapidDSL & Wireless, Inc > > > IntAirNet- Fixed Wireless Broadband > > > > > > > > > ----- Original Message ----- > > > From: "Blake Bowers" <[EMAIL PROTECTED]> > > > To: "WISPA General List" <wireless@wispa.org> > > > Sent: Wednesday, May 31, 2006 9:47 AM > > > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? > > > > > > > > >>A vendor that will not give a refund or credit? > > >> > > >> Pretty poor business practice. Many will tell you > > >> that there is a restocking fee if the proper product > > >> was shipped, and delivered in good condition, but > > >> truth be known will waive that fee. They add the fee > > >> so they can have a way to deal with purchasers who > > >> turn out to be frequent refunders. > > >> > > >> Most businesses consider it a good business practice > > >> to take care of their customers - not make life more difficult for > > >> those customers. It may cost you a little - at one point, but the > > >> returns on your investment by taking care of your customer are > > >> tremendous. > > >> > > >> If I buy a widget from a company, and decide it > > >> is not what I wanted, I would expect that company > > >> to make some sort of refund, and I would be willing > > >> to pay a small restocking fee if it was strictly my fault for > > >> ordering something that did not fit my needs, and it was done with > > >> no suggestions about applicablity from their staff. The company > > >> that would not provide a refund would never see my business again. > > >> > > >> I know for a fact that Tessco, Hutton, Talley, and Electro-comm > > >> does refunds. > > >> > > >> > > >>> > > >>> A refund or a credit? > > >>> I'm not aware of many vendors that agree to give refunds. A sale > > >>> is a sale. Just because the cost to get it shipped is near the > > >>> profit margin, and probably more costly to process the return than > > > >>> the profit on the > > > > > >>> sale in most cases as well. > > >>> > > >>> Tom DeReggi > > >>> RapidDSL & Wireless, Inc > > >>> IntAirNet- Fixed Wireless Broadband > > >>> > > >> > > >> > > >> -- > > >> WISPA Wireless List: wireless@wispa.org > > >> > > >> Subscribe/Unsubscribe: > > >> http://lists.wispa.org/mailman/listinfo/wireless > > >> > > >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > -- > > > WISPA Wireless List: wireless@wispa.org > > > > > > Subscribe/Unsubscribe: > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > -- > > > WISPA Wireless List: wireless@wispa.org > > > > > > Subscribe/Unsubscribe: > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -- > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > ------------------------------------------------- > This mail sent through IMP: http://horde.org/imp/ > > -- > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > -- > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > ------------------------------------------------- This mail sent through IMP: http://horde.org/imp/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
