We offer an optional $4.99 Equipment Protection Plan for residential subscribers and it's $9.99 for Commercial and Non-Profit accounts. If they wish to waive it, they must furnish us with documentation from their insurance agency stating that it will be covered. No exceptions. As a result, approx. 95% of our subscribers purchase our EPP. The added revenue allows us to cover the cost of CPE that gets taken out by lightning and the associated service call fees we incur.
Shannon D. Denniston, Co-Founder KyWiFi, LLC - Mt. Sterling, Kentucky "Your Hometown Broadband Provider" http://www.KyWiFi.com Call Us Today: 859.274.4033 =========================== $29.99 DSL High Speed Internet $14.99 Home Phone Service $19.99 All Digital Satellite TV - No Phone Line Required for DSL - FREE Activation & Equipment - Affordable Upfront Pricing - Locally Owned & Operated - We Also Service Most Rural Areas =========================== ----- Original Message ----- From: "Marlon K. Schafer (509) 982-2181" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; "WISPA General List" <[email protected]> Sent: Friday, October 06, 2006 1:00 PM Subject: Re: [WISPA] lightning If it's your equipment and the customer didn't damage it (hit it with a rock etc.) then it's your problem to deal with. The cheaper the gear, usually the easier it is to break :-). I've had much less trouble this year with cpe from Tranzeo than from any other brand I've used. Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage) Consulting services 42846865 (icq) And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam ----- Original Message ----- From: chris cooper To: 'WISPA General List' Sent: Friday, October 06, 2006 7:55 AM Subject: [WISPA] lightning We had the lightning storm of the century here 2 days ago. It was an awesome spectacle to witness. It was a much more distressing spectacle to watch our network map begin to blink red all over the place. Which leads me to a couple of questions: How do you handle customer installations that get fried? We install and own the gear. We are taking the external ones on the chin. We took down one panel that has a big black hole right in the center. Another customer has a hole in his roof- our gear died along with the roof. What do you do if the customer AC takes a shot, and burns your equipment? Do they pay because it came in on their side or do you take the replacement and the truck roll on the chin because you own the equipment? We have multiple brands of products on the same towers. The tower that took a hit was populated with, among other things, some B-14s, proxim QB, and some Tranzeos. All units are grounded to the same structure/bussbar. The Tranzeos seem much more sensitive to lightning than some of the other products. Has anyone had any similar experiences with them? Thanks Chris ------------------------------------------------------------------------------ -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
