Lightning has not been very kind to us the past few months. Knocked a
backhaul out on our main tower, another tower hit 3 times (twice in 1
week),
another tower hit this past week, going on 10+ CPE's. I'm told the
probability of lightning over the next 4 months is low. Let's hope.
Brent Hegerfeld
East Allen High Speed Internet, LLC.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of KyWiFi LLC
Sent: Friday, October 06, 2006 1:31 PM
To: WISPA General List
Subject: Re: [WISPA] lightning
We offer an optional $4.99 Equipment Protection Plan for residential
subscribers and it's $9.99 for Commercial and Non-Profit accounts.
If they wish to waive it, they must furnish us with documentation from
their insurance agency stating that it will be covered. No exceptions.
As a result, approx. 95% of our subscribers purchase our EPP. The
added revenue allows us to cover the cost of CPE that gets taken out
by lightning and the associated service call fees we incur.
Shannon D. Denniston, Co-Founder
KyWiFi, LLC - Mt. Sterling, Kentucky
"Your Hometown Broadband Provider"
http://www.KyWiFi.com
Call Us Today: 859.274.4033
===========================
$29.99 DSL High Speed Internet
$14.99 Home Phone Service
$19.99 All Digital Satellite TV
- No Phone Line Required for DSL
- FREE Activation & Equipment
- Affordable Upfront Pricing
- Locally Owned & Operated
- We Also Service Most Rural Areas
===========================
----- Original Message -----
From: "Marlon K. Schafer (509) 982-2181" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>; "WISPA General List" <wireless@wispa.org>
Sent: Friday, October 06, 2006 1:00 PM
Subject: Re: [WISPA] lightning
If it's your equipment and the customer didn't damage it (hit it with a
rock
etc.) then
it's your problem to deal with.
The cheaper the gear, usually the easier it is to break :-).
I've had much less trouble this year with cpe from Tranzeo than from any
other brand I've
used.
Marlon
(509) 982-2181 Equipment sales
(408) 907-6910 (Vonage) Consulting services
42846865 (icq) And I run my own wisp!
64.146.146.12 (net meeting)
www.odessaoffice.com/wireless
www.odessaoffice.com/marlon/cam
----- Original Message -----
From: chris cooper
To: 'WISPA General List'
Sent: Friday, October 06, 2006 7:55 AM
Subject: [WISPA] lightning
We had the lightning storm of the century here 2 days ago. It was an
awesome spectacle
to witness. It was a much more distressing spectacle to watch our
network
map begin to
blink red all over the place. Which leads me to a couple of questions:
How do you handle customer installations that get fried? We install and
own the gear.
We are taking the external ones on the chin. We took down one panel that
has a big black
hole right in the center. Another customer has a hole in his roof- our
gear
died along
with the roof. What do you do if the customer AC takes a shot, and burns
your equipment?
Do they pay because it came in on their side or do you take the
replacement
and the truck
roll on the chin because you own the equipment?
We have multiple brands of products on the same towers. The tower that
took a hit was
populated with, among other things, some B-14s, proxim QB, and some
Tranzeos. All units
are grounded to the same structure/bussbar. The Tranzeos seem much more
sensitive to
lightning than some of the other products. Has anyone had any similar
experiences with
them?
Thanks
Chris
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