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I can help with the very last thing. Have your developer add the Reply-To: field to the e-mail. That is the address your mail program will use when you hit reply.
Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net ---------- Original Message ----------- From: Brian Rohrbacher <[EMAIL PROTECTED]> To: Conversations over a new WISP Trade Organization <[email protected]> Sent: Thu, 26 Oct 2006 11:26:36 -0400 Subject: [WISPA] ? Web Developer Guru's > Hello Web Developer Guru's, > I looking for comments or suggestions on my site survey request > process. I want to make sure it's as streamlined as it can be. Here is > the current process from start to finish. > > Potential subscriber calls and we talk $. If they are still interested > I send them to www.reliableinter.net to click on "Free availability > check". They submit the form, > a cgi script runs, and the "raw data" is sent to an imap account that my > web developer and I have access to. > > My web developer than open the email from imap in word and runs 2 macros > to organize the raw data. One for my copy and one for the customers. > My copy adds a bunch of text at the bottom of all the customer info > (things like site survey date, install date, mac address, ssid, > equipment, new email, rate plan, > IP, DNS, and some other good stuff that needs to be on a work order). > The other macro organizes the raw data for him to send an email back to the > customer see what they submitted along with added text that says, "We'll > call you, bla bla". > After all my "work order" text is added he emails it (for review) from > word back to the imap account and the info all shows up in the body of > the email. Now I print the email (1 page) and stick it in a 3 ring > binder. This leaves me with one email/printed email that has every > field necessary to complete site survey, install, and billing. > > Making the process smoother....... > I'd like to know if my process could be changed to what I'll describe > below without a major overhaul, or if it needs major work, tell me a > little about it. > This reason we're doing it like we are is because I know very little > about web development/cgi/macro stuff. This is the way my guy knew how > to handle it. > > After the customer hits submit I want 2 things to happen. > > I want a confirmation email auto sent to them that shows them want they > wrote and shows them the text I added. So at some point between hitting > submit > and getting the email, "We'll call you....." needs to be injected. > > I also want an email sent to me with the customers organized data on > it. Again, the email is to have text added at the bottom of this email, > but my text needs to be the "work order" type text I explained earlier. > > Summary. Fill out form. Click submit. Two unique email sent. Their > copy with "We'll call you" text and my copy with "Work order" text. > > The last thing. When I receive the email, I want the sender's email to > show up so I can hit reply and be talking to them. Currently the sender > is my own account > and I have to copy and paste the customers email to reply . > > Can it be done and what would it take? > > Brian Rohrbacher > Reliable Internet, LLC > www.reliableinter.net > 269 838 8338 > -- > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ ------- End of Original Message ------- |
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