Charles,
Intersting answer/perspective.
Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband
----- Original Message -----
From: "Charles Wu" <[EMAIL PROTECTED]>
To: "WISPA General List" <wireless@wispa.org>
Sent: Saturday, March 31, 2007 10:23 AM
Subject: RE: [WISPA] McCaw losing money?
Ultimately, a business is built to maximize it's selling price to it's
customer -- the difference between Clearwire and many of the people on this
listserv is the definition of "product" and "customer"
For most people here (e.g., the small business owner of a profitable WISP /
Wireless Network Operator), the "product" being sold is Broadband Internet
Access, and the "customer" is the residential or commercial subscriber...
for Clearwire (or more specifically -- McCaw), the "product" being sold is
"a WiMAX/4G Network" -- and the "customer" is a large RBOC/Cellco/Investment
Bank/etc
So, with this understanding of the differences in the definition of
"product" and "customer" for both types of entities, it's very easy to
rationalize both types of behavior.
The small business owner main source of cash is its subscriber base
Clearwire's main source of cash is Venture Capital / Wall Street
-Charles
________________________________
From: [EMAIL PROTECTED] on behalf of George Rogato
Sent: Fri 3/30/2007 2:42 PM
To: WISPA General List
Subject: Re: [WISPA] McCaw losing money?
Alan Cain wrote:
What speeds and price were you offering that they picked of most of
your subs?
40.00 per month, 3 Mbps (actual). And we do offer hand holding,
antivirus filtering, spam filtering and usually free truck rolls for
problems (we only charge for the most clearly definable "not our fault"
issues, such as computer repairs).
We pride ourselves on customer service. Every one of the departing has
said "so sorry to go - loved your service". Boils down to perfect
service and perceived lowest price.
Same thing I do here. Customer service is everything. Probably one
reason we have not took a bath since both DSL and Cable turned on years ago.
We get quite a few conversions from cable and dsl to us, and that always
makes me happy. Although we do loose a few to them as well.
The majority of the time we loose to a dsl sub, it's price and it's
usually misinformed price.
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