I've asked this question before, never really got a response. Figured I'd try again.
I run a number of hotspots, and need to provide 24x7 support for the users at them. Generally means asking the stupid questions like "is your wireless adapter turned on / cable plugged in", etc I use an answering service now, and they're just not cutting it. They have been given a Q&A sheet by me, with prescribed answers, and then if none of those answers / procedures work, they're to patch me or my tech support person in to the call so we can take it from there. Well, they're telling customers "Sorry, support dept is closed, let me patch you through to someone else" all the time. They're now being fired ASAP. Need someone to replace them. These calls don't last long, and it's not too involved a process to support customers at a hotspot. Does anyone subscribe (or offer) such a service ? Needs to be courteous people with knowledge on the other end on supporting stuff like this. And, it NEEDS to be 24x7x365 staffed. -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
