Rick,
Give Mike Kasprzk (pronounced - Casperzak) a call. He does hotspots at hotels and has a company that takes on the phone support for them. He is located in Buffalo New York and he is a good guy. Mike Kasprzyk Thinwires, LLC Phone: 1.866.736.6851 Web: http://www.thinwires.com/ Mac > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Smith, Rick > Sent: Monday, August 06, 2007 5:45 AM > To: [EMAIL PROTECTED] > Cc: WISPA General List > Subject: [WISPA] Hotspot Phone Tech Support ? > > I've asked this question before, never really got a > response. Figured I'd try again. > > I run a number of hotspots, and need to provide > 24x7 support for the users at them. Generally means > asking the stupid questions like "is your wireless > adapter turned on / cable plugged in", etc > > I use an answering service now, and they're just not > cutting it. They have been given a Q&A sheet by me, > with prescribed answers, and then if none of those > answers / procedures work, they're to patch me or my > tech support person in to the call so we can take it > from there. > > Well, they're telling customers "Sorry, support dept > is closed, let me patch you through to someone else" > all the time. They're now being fired ASAP. > > Need someone to replace them. These calls don't last > long, and it's not too involved a process to support > customers at a hotspot. > > Does anyone subscribe (or offer) such a service ? > > Needs to be courteous people with knowledge on the > other end on supporting stuff like this. And, it > NEEDS to be 24x7x365 staffed. > ----------------------------------------------------------------------- > --------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ----------------------------------------------------------------------- > --------- > -- > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.5.476 / Virus Database: 269.11.4/936 - Release Date: > 8/4/2007 2:42 PM -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
