I like the $50 dollar thing! yes, we do have many that do not follow up
after the survey. I think we might implement that one- thanks!
Luke
----- Original Message -----
From: "David E. Smith" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>; "WISPA General List" <[email protected]>
Sent: Wednesday, December 19, 2007 11:33 AM
Subject: Re: [WISPA] signal tests
chris cooper wrote:
Im wondering how everybody else is handling signal tests for resi
subscribers.
We ask for a $50 deposit before we send a tech out to do the signal test.
(With a very few, very limited exceptions, we ALWAYS do a signal test
before scheduling an install.) If the test is a no-go, the customer gets
the $50 deposit back; if the test is a go, we apply that deposit to the
installation fee.
Note that there's no way to get the $50 back if the signal test is a go.
That's by design. We used to do signal tests "for free," but we had many
hundreds of "good" tests where the customer never followed up and wanted
service installed. It was a waste of our time, money, mileage on the
truck, et cetera. This discourages, subtly, folks that aren't actually
interested in the service, or who are just window-shopping.
Prospective customers are informed that they'll be checked "within two
weeks," which we've generally been successful at. Assuming the check is a
go, we then schedule the install. (Normally we don't need anyone at home
for the signal check.) Checks tend to stack up for a few days, then get
done when a tech is in the area; if we're installing someone just north of
Smalltown, we add an extra hour or two onto that tech's schedule and have
him do all the Smalltown-area checks while he's in the neighborhood.
This does require someone, or some software, to keep track of these
things, to make sure no checks fall through the cracks, and occasionally a
tech still has to take a day doing nothing but driving around doing random
signal checks. It's not perfect, but it's the best we've got so far.
We still have to do a truck roll for each signal test, of course, and
there are still plenty of no-go checks. This way, though, the good checks
are basically guaranteed to make us some money.
David Smith
MVN.net
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