We kind of split the difference. We set them up for an install when they call in because we too had so many that could get internet, but never followed up and ordered the service after the site survey. We always ask if someone will be home on the day of install and if they say they will have to take off work - - we will run by and do a site survey before they actually take off to insure that their day off was not in vain. The good thing about this is we know that they ready and willing to pay for service. If they start craw fishing and put off the install - - that tells us what we needed to know as well. We also use Google Earth as we talk to them on the phone to see if they are in a forest and their distance to our closest tower(s)
Mac > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Luke Pack > Sent: Wednesday, December 19, 2007 11:37 AM > To: WISPA General List > Subject: Re: [WISPA] signal tests > > I like the $50 dollar thing! yes, we do have many that do not follow > up > after the survey. I think we might implement that one- thanks! > > Luke > > ----- Original Message ----- > From: "David E. Smith" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]>; "WISPA General List" > <[email protected]> > Sent: Wednesday, December 19, 2007 11:33 AM > Subject: Re: [WISPA] signal tests > > > > chris cooper wrote: > > > >> Im wondering how everybody else is handling signal tests for resi > >> subscribers. > > > > We ask for a $50 deposit before we send a tech out to do the signal > test. > > (With a very few, very limited exceptions, we ALWAYS do a signal test > > before scheduling an install.) If the test is a no-go, the customer > gets > > the $50 deposit back; if the test is a go, we apply that deposit to > the > > installation fee. > > > > Note that there's no way to get the $50 back if the signal test is a > go. > > That's by design. We used to do signal tests "for free," but we had > many > > hundreds of "good" tests where the customer never followed up and > wanted > > service installed. It was a waste of our time, money, mileage on the > > truck, et cetera. This discourages, subtly, folks that aren't > actually > > interested in the service, or who are just window-shopping. > > > > Prospective customers are informed that they'll be checked "within > two > > weeks," which we've generally been successful at. Assuming the check > is a > > go, we then schedule the install. (Normally we don't need anyone at > home > > for the signal check.) Checks tend to stack up for a few days, then > get > > done when a tech is in the area; if we're installing someone just > north of > > Smalltown, we add an extra hour or two onto that tech's schedule and > have > > him do all the Smalltown-area checks while he's in the neighborhood. > > > > This does require someone, or some software, to keep track of these > > things, to make sure no checks fall through the cracks, and > occasionally a > > tech still has to take a day doing nothing but driving around doing > random > > signal checks. It's not perfect, but it's the best we've got so far. > > > > We still have to do a truck roll for each signal test, of course, and > > there are still plenty of no-go checks. This way, though, the good > checks > > are basically guaranteed to make us some money. > > > > David Smith > > MVN.net > > > > > > --------------------------------------------------------------------- > ----------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > --------------------------------------------------------------------- > ----------- > > > > WISPA Wireless List: [email protected] > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > ----------------------------------------------------------------------- > --------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ----------------------------------------------------------------------- > --------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
