I would like to note on this list as I did recently on another. The term IT professional is used too loosely. There are few true IT professionals anymore. There are many people who took a cert or two (or worse, got a degree) and know their way around Spybot.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com -------------------------------------------------- From: "Scott Lambert" <lamb...@lambertfam.org> Sent: Friday, January 09, 2009 3:22 PM To: "WISPA General List" <wireless@wispa.org> Subject: Re: [WISPA] Barracuda outbounds SPAM filter any good? > On Fri, Jan 09, 2009 at 01:42:15PM -0600, David E. Smith wrote: >> Scott Lambert wrote: >> > Have your techs look at each cutomer's password every time they talk >> > to a customer. The customer is already on the phone, "Dang, forgot my >> > password again." Help them to choose a better password. >> >> Doesn't help, when the problem is their PC has keylogger software on it >> that sends their new password off to Lower Elbonia. > > It does help with the compromises. If the account is compromised twice, > the customer has to bring in a "Doctor's note" saying that the system > has been certified clean by some local, reputable, computer store, > FOR THEIR PROTECTION, and yours. If a customer with a dirty computer > refuses to clean it up and you don't remove their access, your mail > servers will be blacklisted and all of your customers will be, hmm, > let's call it slightly peeved? It can cost less to fire the customer. > > Customers often think they are "good with computers" and can use Windows > Anti-Virus 2008/2009 to clean their own computer. We give them one > chance to take care of it themselves. Then they have to have it done by > a professional. > > After paying to have the computer cleaned a few times, they begin to > believe us when we say that buying good anti-virus/spyware software, > yearly, is cheap. > > Most of the relays via webmail or SMTP AUTH we have seen have been for > users with stupid passwords, or users who fell for a phishing message. > The compromised computers tend to send mail from their computer either > directly or via our mail servers. The preemptive changing of weak > passwords will head off a significant portion of successful relays. > > -- > Scott Lambert KC5MLE Unix > SysAdmin > lamb...@lambertfam.org > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
