Marlon, I looked at Intrameta and PowerCode and chose PowerCode for bang for buck. You really should look at them. It has its faults, but it's like a drug that we can't do without. It handles alot for us.
Do a demo one day and check it out. Mark Nash UnwiredWest 78 Centennial Loop, Suite E Eugene, OR 97401 http://www.unwiredwest.com 541-998-5555 541-998-5599 fax ----- Original Message ----- From: "Marlon K. Schafer" <[email protected]> To: "WISPA General List" <[email protected]> Sent: Saturday, March 21, 2009 8:12 AM Subject: Re: [WISPA] ISP billing/management software. > http://intrameta.com/ They are a vendor member and good guys. I've > talked > to them (David Wilson got us hooked up) quite a bit. It sounds like they > have a nice system. But the costs are higher than I can justify at this > point and last I talked to them they didn't have a billing mechanism in > place. > > marlon > > ----- Original Message ----- > From: "Charles Wu" <[email protected]> > To: "WISPA General List" <[email protected]> > Sent: Saturday, March 21, 2009 7:58 AM > Subject: Re: [WISPA] ISP billing/management software. > > >> Hi Marlon, >> >> In no particular order, here's a list of some of the more popular >> ISP/WISP >> billing packages that we see in the market >> >> Platypus/Tucows >> PowerCode >> Rodopi >> BillMax >> Freeside >> Emerald / IEA Software >> >> Every package has their strengths and weaknesses -- ultimately, it comes >> down to personal preference and business processes to see what's a best >> fit >> >> Whatever it is that you end up with...be sure to check out ip pay >> (www.ippay.com) for your back-end payments =) >> >> -Charles >> >> P.S. -- in all seriousness -- QuickBooks does a really good job of hosing >> merchants (especially ISPs) on their payment processing -- we actually >> just helped another ISP/WISP pay for a new billing system with the $400 / >> month we were saving when they switched from QuickBooks Merchant Services >> to IP Pay >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Marlon K. Schafer >> Sent: Saturday, March 21, 2009 9:52 AM >> To: WISPA General List >> Cc: [email protected]; Odessa Office 509-982-2181 >> Subject: [WISPA] ISP billing/management software. >> >> Hi All, >> >> I just got a notice that Quickbooks is going to REQUIRE an upgrade in >> order >> to continue to keep sending out bills via email. And we have all of 1 >> month >> or so to get it done.... I HATE Intuit and would like to replace them. >> >> Here's the work flow in our office. >> >> New customer calls in. >> Fill out signup sheet with all needed customer data. >> Assign static ip to customer. >> Enter customer billing info into Quickbooks. >> Enter all customer data into Access. >> Enter customer username and pass into RADIUS. >> Enter customer email account(s) data into email server. >> Enter customer data into Postini (if they purchase the filtering). >> Type customer signup sheet info into word doc and store in customer >> folder. >> Generate installation work order. >> Fill out check list showing what steps have been completed. >> >> This has worked nicely in the past and "only" takes about 30 minutes to >> accomplish. But now we're growing too fast and have gotten too big to >> maintain this. Between tech support calls etc. the office manager is >> having >> to bring in extra help. It's only a day per week and it's good for there >> to >> be two people there at least part of the time. No one should work alone >> all >> of the time. Plus, if she wants to take some time off she will have >> someone >> trained in the basics so we'll likely need to keep some extra help around >> no >> matter what. This mechanism also gives us a lot of double checks, >> redundant >> data points etc. With Access and Quickbooks we can run a very nice mix >> of >> reports etc. >> >> We do NOT have a customer trouble ticket mechanism other than the file on >> them. We don't track customers on a per call basis. That's not too bad >> because we're still small enough that we can normally remember problem >> customers. >> >> This would probably be a good time to change everything though. >> >> In my perfect world, I'd have a billing system (that handles all of the >> taxes for different communities etc.), trouble ticketing, auto server >> configuration AND deconfig. I'd want good reporting capabilities. >> >> I've looked at some of the commercial systems out there, but at $1 or >> more >> per month per sub for a full blown system I'd rather keep putting that >> money >> into the local labor pool. >> >> Freeside looks pretty good but I don't do programming or server admin >> work >> in-house. I don't mind hiring someone to set it all up etc. and to take >> care of the server. But it has to be an affordable solution too. >> >> What are people using? Do you like it? >> >> If you had it to do all over again, what would you do? >> >> Vendors please feel free to hit me up. >> marlon >> 509.988.0260 >> Or talk to Apryl in the office 509.982.2181, she'll know more about what >> she >> does day in and day out. >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! 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