Well, when I really needed support for Dragonwave, 3-DB Networks (Daniel White) was the man. (even though he's in sales) So I'm saying, you can also rely on the channel.
As for Dragonwave direct support, during business hours I had found them to be helpful, and I have respect for their engineer's skill sets. And 24x7 support is an option for REAL Emergencies. But, I tried calling the 24x7 support twice (not crazy hours), and I got a call back promptly both times, and they answered my questions. BUT they made me feel so guilty for calling, I'm not sure I'll ever call it again. And support was rushed, and to the minimum level needed to get me going. Be prepared for the typical, you sure have better read the manual thouroughly before wasting their time on Sunday, and better have justification that its important. It is NOT regular support given 24/7. Its page someone at home 24x7, when they don't really want to be disturbed, but they'll take the call, if its important. I'm not complaining, I'm very thankful I had an option to call them on Sunday. I'm just setting realistic expectations. Compare that to Cogent Communcations support. You can call them at 3am in the morning, and get an experienced CISCO certified engineer, to help you do just about anything. And they welcome your call, because they have a full night crew there waiting for work. Its a whole nother level of 24x7 support. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband ----- Original Message ----- From: "[email protected]" <[email protected]> To: <[email protected]> Sent: Friday, July 24, 2009 8:52 AM Subject: [WISPA] Dragonwave Support > Just curious what everyone's experience with Dragonwave support has been. > Do they answer e-mail/phone calls promptly? Is their support 24/7? Is > the product so good you just don't know because you've never contacted > them? > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
