It is an answering service :-D Daniel White 3-dB Networks http://www.3dbnetworks.com
>-----Original Message----- >From: [email protected] [mailto:[email protected]] On >Behalf Of Lakeland >Sent: Friday, July 24, 2009 7:10 AM >To: [email protected]; WISPA General List >Subject: Re: [WISPA] Dragonwave Support > >I have never been able to get anyone from Tech Support on the phone when >first calling. They appear to have an answering service that takes the >info >and then call a tech. I have always received a call back within 30 >minutes >with the exception of one time. > >Usually when they call us back we just collect phone numbers at that >point. >I think I have the cell numbers for all the Dragonwave Tech Support >staff. >:-) > >You are safe with Dragonwave. We had an outage with a customer last >year. >Called support in the late afternoon. The overnighted a radio to us and >it >was at our door at 9 am. Got that sucker from Canada, thru Customs and >down >to me in a little over 12 hours. Can't beat that. > >If you have Dragonwave equipment you should have the diagnostic software >on >your laptop. The fastest way to get service is to get diagnostic files >for >both radios, call support to open a ticket and e-mail them the reports. >the >reports have a ton of information on them and you can open that as a >.doc >file I believe. > >Bob > > > > >[email protected] writes: > >> Just curious what everyone's experience with Dragonwave support has >been. >> Do they answer e-mail/phone calls promptly? Is their support 24/7? >Is >> the product so good you just don't know because you've never contacted >them? >> >> >> ---------------------------------------------------------------------- >---------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> ---------------------------------------------------------------------- >---------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > >Bob Moldashel >Lakeland Communications, Inc. >1350 Lincoln Avenue >Holbrook, NY 11741 >800-479-9195 >631-286-8873 Fax >516-551-1131 Cell > > > >------------------------------------------------------------------------ >-------- >WISPA Wants You! Join today! >http://signup.wispa.org/ >------------------------------------------------------------------------ >-------- > >WISPA Wireless List: [email protected] > >Subscribe/Unsubscribe: >http://lists.wispa.org/mailman/listinfo/wireless > >Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
