You probably have lots of residential customers that make it worth while.
Sent from my iPhone On May 5, 2010, at 9:56 AM, "Marlon K. Schafer" <o...@odessaoffice.com> wrote: > Oh man. That would be sooooooo cool! > > I think I have 1 or 2 customers over that amount Jeremie. My > average bill > is around $37.50. > > marlon > > ----- Original Message ----- > From: "Jeremie Chism" <jchi...@gmail.com> > To: "WISPA General List" <wireless@wispa.org> > Sent: Friday, April 30, 2010 11:41 AM > Subject: Re: [WISPA] Overage thresholds and penalties > > >> My typical customer has Internet and 4 phone lines. Low end revenue >> per customer runs 240 per month. I try to sell our service as a >> better >> alternative to cable or dsl. >> >> Sent from my iPhone >> >> On Apr 30, 2010, at 11:48 AM, "Marlon K. Schafer" >> <o...@odessaoffice.com> wrote: >> >>> You forgot some things in your number crunching Matt. >>> >>> Insurance. >>> >>> Electricity. >>> >>> Labor. >>> >>> Head end hardware. >>> >>> etc. etc. etc. >>> >>> You have to run the calcs on how much you can give your customer >>> based on >>> the ENTIRE cost per customer. Not just the cost per gig. >>> >>> Out here each customer costs us about $10 in office overhead, $10 in >>> infrastructure and $10 in upstream/server costs. I keep about $5 >>> per sub, >>> maybe a bit more these days, we've about doubled since I ran those >>> numbers. >>> >>> So you can REALLY only "afford" to give the customer $5 to $10 more >>> than the >>> average user or else you are actually loosing money, overall, on the >>> sub. >>> >>> That make sense? >>> marlon >>> >>> ----- Original Message ----- >>> From: "Mark Nash - Lists" <markl...@uwol.net> >>> To: "WISPA General List" <wireless@wispa.org> >>> Sent: Friday, April 30, 2010 9:24 AM >>> Subject: Re: [WISPA] Overage thresholds and penalties >>> >>> >>>> We use Powercode to shape bandwidth and to track bandwidth usage, >>>> and when >>>> the customer goes over the limit, they are throttled down very >>>> hard, like >>>> 64k. Powercode has a Customer Portal feature that lets them login >>>> and >>>> check >>>> their usage any time they want. Also, they can set up daily emails >>>> from >>>> their Portal so that they can get an email each day about their >>>> monthly >>>> usage. We have about 20 customers that do this. >>>> >>>> Took us a while to get the Powercode system to work, and it's still >>>> not >>>> 100%, but I would say that putting in these usage thresholds and >>>> tracking >>>> has helped us identify who our heavy users are and to deal with >>>> them >>>> appropriately. Doing this has generated about $500/mo in >>>> additional >>>> revenue >>>> as customers move up to higher speed packages with higher monthly >>>> limits. >>>> >>>> Business clients, at this time, are handled differently. We don't >>>> currently >>>> have bandwidth limits on them. May in the future. Generally, >>>> though... >>>> abusers are home users. >>>> >>>> Keep in mind that our niche is rural, not competing "in town" very >>>> much. >>>> We >>>> have higher bandwidth packages with higher usage thresholds. >>>> >>>> I asked for a refresher about how we determined what our thresholds >>>> should >>>> be from our network engineer this morning. This is his >>>> response. In >>>> looking at it, figure that we are actually paying $45 per megabit, >>>> not >>>> $200. >>>> The $200 per megabit figure comes in with the cost of doing >>>> business >>>> (personnel, backhauls, maintenance, etc, and is an estimate of >>>> actual cost >>>> on what it takes to DELIVER bandwidth to a customer, not just PAY >>>> for >>>> bandwidth ourselves). >>>> >>>> Justin's response: >>>> ************** >>>> If you remember, the way I did it was this. I asked you to come up >>>> with >>>> a raw figure, in dollars/month, that our bandwidth costs us - i.e. >>>> the >>>> price point at which you could sell bandwidth wholesale and >>>> guarantee >>>> that we would still make a profit, even if it was fully saturated >>>> 24 >>>> hours a day (excluding factors such as backhaul saturation). You >>>> gave me >>>> a figure of about $200 per megabit. >>>> >>>> I fully doubled that to $400 per megabit, and started from there. I >>>> took >>>> the amount of maximum theoretical bandwidth a 1.5Mb customer could >>>> consume in a given month, if they were somehow able to use it for >>>> 24 >>>> hours straight. I did the same for our base rate of 1Mbp/s @ >>>> $400. I >>>> then compared the "difference" in value, and chose a MB figure that >>>> was >>>> at about 50% of what our actual "cost" would be as the maximum >>>> amount of >>>> bandwidth allowed. >>>> >>>> Example. A "$400/m" 1Mbps customer "resold" could theoretically >>>> consume >>>> 10.8GB/day or about 330GB/month >>>> A $49/m 1.5Mbps customer could theoretically consume 16.2GB/day or >>>> 494GB/month >>>> >>>> I then determined what the equivalent maximum amount of bandwidth >>>> we >>>> would be reselling a normal customer to if they were paying only >>>> $49 per >>>> month, which is a lot easier - you just take our profit figure of >>>> $400/m >>>> and divide it by $49 to get roughly 4, so 1/4th of 1.5Mbps which is >>>> just >>>> about 384kbps. Then I determined what is the maximum amount of >>>> bandwidth >>>> a 384kbps customer could consume. You get about 1.44Gb per day, or >>>> about 44GB/month. >>>> >>>> I knocked off a further 10% to give us a nice round ceiling, >>>> producing a >>>> final figure of 40GB/month for a 1.5Mbps customer as the maximum >>>> bandwidth they could be allowed to consume before they started >>>> hitting >>>> the falling point of the curve for bandwidth cost. Because I >>>> initially >>>> doubled our $200 cost to say that bandwidth, per megabit, costs us >>>> $400/m, we're comfortably padded. >>>> ************** >>>> >>>> ----- Original Message ----- >>>> From: "Paul Gerstenberger" <pa...@hrec.coop> >>>> To: "WISPA General List" <wireless@wispa.org> >>>> Sent: Friday, April 30, 2010 8:06 AM >>>> Subject: [WISPA] Overage thresholds and penalties >>>> >>>> >>>>> We have about 15% of our existing subscribers running PPPoE >>>>> through >>>>> Mikrotik now, using the User Manager package. I'm astounded by the >>>>> usage >>>>> I'm seeing from some accounts. We do cite "acceptable use" in our >>>>> terms >>>>> of >>>>> service, but we've rarely enforced it. I'm curious what approach >>>>> other >>>>> WISPs take: how you determine your own acceptable use thresholds >>>>> and what >>>>> penalties or deterrents are used. >>>>> >>>>> -Paul >>>>> >>>>> >>>>> --- >>>>> --- >>>>> --- >>>>> --- >>>>> --- >>>>> ----------------------------------------------------------------- >>>>> WISPA Wants You! 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