I agree it's overall positive but for the life of me I can't get them to add changepassword on log in to new Gmail accounts.
Such a tiny thing and I keep mentioning it, but it's the "I'll have to ask ______" who has to ask someone else. On 4/30/10, Mark Nash - Lists <markl...@uwol.net> wrote: > It's been love-hate. > > We've actually been using it since January 2008, for billing and scheduling, > tracking leads, etc. We purchased the Imagestream Rebel router to work as > the Bandwidth Manager Unit (BMU) later that year, but never put it into > place. This was primarily because we didn't trust Powercode tech support to > help us when we had a problem with it. > > Things were dicey & sketchy with Powercode for awhile. We think the tide > has turned with the company, being bought out by Bertram Wireless. We like > better what's going on with them now, and we have upgraded to their version > 9 with a substantial increase in monthly cost. We did this because we > wanted the bandwidth management integrated with our billing platform, so > that a low-cost customer service agent could pretty much help a customer > with whatever their needs were. We felt that it was time to "make or break" > with Powercode, or switch to another platform (painful but maybe necessary). > > Powercode, the company, has been working well with us to resolve our > problems. They seem to care about having our business more than they used > to, as they are responding to us and addressing our concerns. In fact, the > other day, I requested a new feature...seemed like a simple one but most > times feature requests fall on deaf ears. Powercode has built-in > troubleshooting utilities like ping-flood (web-interfaced billing server > initiates the command and the BMU runs it and reports back the results to > the billing server then back to your web browser). Well, I wanted those > results to be logged in the customer account (PC has EXTENSIVE logging). A > week later, that feature was released on an update. Now, whenever any > customer service agent runs a troubleshooting utility in Powercode, it is > logged on the customer account and stored forever. So, we immediately began > having our installers running their tests from within Powercode before they > leave the install. Now we have 3 tests logged for initial performance of > the connection. Anyway... pretty good turn-around on my request. > > I was at a turning point a few months ago, sending out an email to everyone > to begin searching for a new OSS because we weren't 100% on our features. > Being 100% on features, I felt, will save us about .5 FTE. If we aren't > there, and are paying the high price of v9 Powercode...not worth it. > > They're working with us and I hope to be 100% in a week or so. Their new > pricing has good economy of scale, too...affordable from day one...expensive > in numbers but advanced features will save you people time at this point. > > All-in-all, still I think it has been a positive adventure with Powercode. > I'm glad the product has a better managed company behind it now. > > > ----- Original Message ----- > From: "Mark Dueck" <m...@netking.bz> > To: <wireless@wispa.org> > Sent: Friday, April 30, 2010 12:50 PM > Subject: Re: [WISPA] Overage thresholds and penalties > > >> How is your experience with Powercode? I once considered putting in >> Powercode, but it looked to be a little used product, so decided against >> it. >> >> On 04/30/2010 10:24 AM, Mark Nash - Lists wrote: >>> We use Powercode to shape bandwidth and to track bandwidth usage, and >>> when >>> the customer goes over the limit, they are throttled down very hard, like >>> 64k. Powercode has a Customer Portal feature that lets them login and >>> check >>> their usage any time they want. Also, they can set up daily emails from >>> their Portal so that they can get an email each day about their monthly >>> usage. We have about 20 customers that do this. >>> >>> Took us a while to get the Powercode system to work, and it's still not >>> 100%, but I would say that putting in these usage thresholds and tracking >>> has helped us identify who our heavy users are and to deal with them >>> appropriately. Doing this has generated about $500/mo in additional >>> revenue >>> as customers move up to higher speed packages with higher monthly limits. >>> >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! 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