Hello, We have been considering changing our email provider from Everyone.net to another service and wondered if anyone else shares our experience. We started using their service in 2008, migrating our older Linux and Windows servers to them. Initially, they were very helpful, and went to considerable lengths to help us ease our transition. Since then, things have changed.
Off and on, we have experienced tremendous problems with their service, from both a technical standpoint and a support standpoint. The biggest issue we face is deflection, where they work very hard to prove a problem isn't a fault of their service, rather than trying to help us. For about 8 months we battled constant issues with SMTP, where customers on or off our network would be unable to send email for 6+ hours at a time. It took us carefully documenting every event and then threatening to cancel for them to finally agree to look into our problem. I have a saved folder with about 15 messages from their support manager telling me the problem must be in my head - then a follow up from about 3 months ago where they found a deeply-hidden sql bug that was causing our problem. This took nearly 5 months for them to actually look into, and another 3 to fix. That's just one example of many - we have a history with them of not responding to our support requests, along with recurring technical issues. We would really hate to migrate our email yet again, but it's gotten to that point. Are we just incredibly unlucky, or has anyone else in the community had issues with them? We expected difficulty in transitioning - what we have experienced are non-stop chains of support issues stretching back two years now. -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
