Oh, I just have to share my Time Warner drama. Moved the office, gave them over 30 days’ notice to move our copper and fiber but still hasn’t happened. Imagine crawling under your neighbors deck at 7 AM , dragging coax, just to connect into their coax drop with no permission to do so just to get your phones and office internet to work………….
The joy of being in business. At least I didn’t get shot. Our salesman is “Quite Angry”. Right. Read below. Who Else- From: Morris, John [mailto:john.morr...@twcable.com] Sent: Monday, August 02, 2010 9:37 PM To: 'robert.w...@just-micro.com' Subject: Re: About to switch I don't know how you keep your since of humor after all this. I am quite angry that this happened to one of my customers, especially a good customer such as yourself. Try and have a good evening as well. -------------------------- Sent using BlackBerry _____ From: Robert West <robert.w...@just-micro.com> To: Morris, John Sent: Mon Aug 02 21:20:55 2010 Subject: RE: About to switch Yes but over a month just to get an installer to show up for no more than half an hour is crazy. We went live today and if I hadn’t of taken care of it myself we would have been dead in the water. With the economy the way it is, we can ‘t take the risk of even one day with no one answering the phones. Think about it. Moving a business from a location where people are used to seeing you for over 7 years (We’ve been in business for 11 years) and then no answer on the phone? Makes it look like we closed for good and THAT’S the unacceptable thing. A sense of urgency and continuity. I really don’t see that with our vendors, not just you. I’m already stressed. When we moved to our old location 7 years ago it went smooth. This could have been a mess for the average business owner and a sure ending of their business. We’re just lucky that we’ll risk breaking the law to make sure all systems are functional. We shouldn’t have to dig out used coax and connectors, crawl under a neighbors deck and connect into their TW drop without asking at seven in the morning.. It’s not a personal thing, it’s about survival. That’s what has made us winners and I’ll continue being outside that box regardless of the cost. Certainly there is a process over at TW that gets the install done and over. Just push that panic button and it’s all good. To be contacted to “schedule” an install after 30 days is insulting. We just aren’t that important. That’s the way it looks. I really shouldn’t have to deal with it any more than I had to deal with moving the electric service. Done and done. I’ll be looking for boy tomorrow. If he doesn’t show I’ll take the angle grinder to the lock on the TW box on the pole. If arrested at least it will make good publicity! (I’ll do it without a shirt, it makes for better TV) HA! Trust me, I’m crazy enough to call the cops myself so it makes a scene. They are aware and in awe of my “I Don’t give a Shitness”. Principal wins. Still laughing. Too tired to do otherwise. Have a good night. Bob- From: Morris, John [mailto:john.morr...@twcable.com] Sent: Monday, August 02, 2010 8:14 PM To: 'robert.w...@just-micro.com' Subject: Re: About to switch Honestly Robert I'm doing everything I can that's why they finally contacted you today. I'm trying to get them out their first thing tomorrow. Again I apologize. Don't give up on me yet! -------------------------- Sent using BlackBerry _____ From: Robert West <robert.w...@just-micro.com> To: Morris, John Sent: Mon Aug 02 19:17:50 2010 Subject: About to switch John, If the Time Warner installer boy doesn’t show up tomorrow I’m having the phones switched back to AT&T. I just can’t deal with this crap. In a business, the phones are number one but TW seems to have no sense of urgency even though we pay way more for phones than residential. There is a price difference for a reason. I have enough to deal with. Sorry. Robert West Just Micro Digital Services Inc. _____ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout.
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