At least you still have your "since" of humor. I think you should be proud of yourself for knowing how to make it work instead of just sitting there staring at it until someone else fixes it.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Aug 2, 2010 at 10:20 PM, Robert West <robert.w...@just-micro.com> wrote: > Oh, I just have to share my Time Warner drama. Moved the office, gave them > over 30 days’ notice to move our copper and fiber but still hasn’t > happened. Imagine crawling under your neighbors deck at 7 AM , dragging > coax, just to connect into their coax drop with no permission to do so just > to get your phones and office internet to work…………. > > > > The joy of being in business. > > > > At least I didn’t get shot. > > > > Our salesman is “Quite Angry”. Right. > > > > Read below. > > > > Who Else- > > > > > > > > From: Morris, John [mailto:john.morr...@twcable.com] > Sent: Monday, August 02, 2010 9:37 PM > To: 'robert.w...@just-micro.com' > Subject: Re: About to switch > > > > I don't know how you keep your since of humor after all this. I am quite > angry that this happened to one of my customers, especially a good customer > such as yourself. Try and have a good evening as well. > -------------------------- > Sent using BlackBerry > > > > ________________________________ > > From: Robert West <robert.w...@just-micro.com> > To: Morris, John > Sent: Mon Aug 02 21:20:55 2010 > Subject: RE: About to switch > > Yes but over a month just to get an installer to show up for no more than > half an hour is crazy. We went live today and if I hadn’t of taken care of > it myself we would have been dead in the water. With the economy the way it > is, we can ‘t take the risk of even one day with no one answering the > phones. > > > > Think about it. Moving a business from a location where people are used to > seeing you for over 7 years (We’ve been in business for 11 years) and then > no answer on the phone? Makes it look like we closed for good and THAT’S > the unacceptable thing. A sense of urgency and continuity. I really don’t > see that with our vendors, not just you. > > > > I’m already stressed. When we moved to our old location 7 years ago it went > smooth. This could have been a mess for the average business owner and a > sure ending of their business. We’re just lucky that we’ll risk breaking > the law to make sure all systems are functional. > > > > We shouldn’t have to dig out used coax and connectors, crawl under a > neighbors deck and connect into their TW drop without asking at seven in the > morning.. > > > > It’s not a personal thing, it’s about survival. That’s what has made us > winners and I’ll continue being outside that box regardless of the cost. > Certainly there is a process over at TW that gets the install done and > over. Just push that panic button and it’s all good. To be contacted to > “schedule” an install after 30 days is insulting. We just aren’t that > important. That’s the way it looks. > > > > I really shouldn’t have to deal with it any more than I had to deal with > moving the electric service. Done and done. > > > > I’ll be looking for boy tomorrow. If he doesn’t show I’ll take the angle > grinder to the lock on the TW box on the pole. If arrested at least it > will make good publicity! (I’ll do it without a shirt, it makes for better > TV) HA! > > > > Trust me, I’m crazy enough to call the cops myself so it makes a scene. > They are aware and in awe of my “I Don’t give a Shitness”. Principal wins. > > > > > > > > Still laughing. Too tired to do otherwise. > > > > > > Have a good night. > > > > Bob- > > > > > > > > > > > > > > From: Morris, John [mailto:john.morr...@twcable.com] > Sent: Monday, August 02, 2010 8:14 PM > To: 'robert.w...@just-micro.com' > Subject: Re: About to switch > > > > Honestly Robert I'm doing everything I can that's why they finally contacted > you today. I'm trying to get them out their first thing tomorrow. Again I > apologize. Don't give up on me yet! > -------------------------- > Sent using BlackBerry > > > > ________________________________ > > From: Robert West <robert.w...@just-micro.com> > To: Morris, John > Sent: Mon Aug 02 19:17:50 2010 > Subject: About to switch > > John, > > > > If the Time Warner installer boy doesn’t show up tomorrow I’m having the > phones switched back to AT&T. I just can’t deal with this crap. In a > business, the phones are number one but TW seems to have no sense of urgency > even though we pay way more for phones than residential. There is a price > difference for a reason. I have enough to deal with. > > > > Sorry. > > > > Robert West > > Just Micro Digital Services Inc. > > > > > > > > ________________________________ > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. 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