I am happy to see that Frank has admitted his mistake. I believe that is the first step in proving a good vendor. We all know the quantity of emails and voicemails we receive on a daily basis and I bet each of you have procrastinated on answering emails or returning phone calls from time to time, only to have them buried by the next day's developments. WLANparts (Pasadena Networks). Frank has responded ethically to this complaint. We actually have a Code of Ethics in WISPA which says:
Article <http://www.wispa.org/?page_id=3> V g) Respond to any complaint or violations filed with the Association and participate in all processes and procedures of the Association with respect to that complaint. Although WLANParts is not a vendor member, I applaud Frank's follow up on this matter. I would like to invite ANYONE who has a complaint with a vendor, whether a WISPA member or not, to contact me personally before taking the complaint public on the list. I'll go to bat for you and hopefully will resolve the issue satisfactorily without damaging anyone's credentials on a public mailing list like this one. I promise you that every vendor has overlooked or has at least one frustrated client. It is the nature of the game, especially in today's rapid pace environment. There are probably also many vendors who have not received payment after extending terms to certain WISPs. It goes both ways. The vendors play a major part of WISPA and this industry. We need to all work together as a team to mediate successful outcomes. I worked with one vendor last spring who had not been paid by a certain WISP. The vendor asked me if the WISP was a WISPA member. He had applied but had not paid his dues. I called the vendor's client and emailed him, neither was returned. My proposal was that if the client would pay the bill or at least start making payments to the vendor, we could create a marketing press release which would focus on the clients use of the product and the vendor/manufacturer, giving both press that would hopefully increase their businesses. In this case, the vendor was very good to work with but this particular WISP was the one that was uncooperative. All this to say, there are positive outcomes to these issues that can be created with a little ingenuity. Although I often find myself in places I don't really wish to be, I believe that using the proper channels of communication is more beneficial to our industry, to WISPA and the success of our business endeavors. I don't want to become a bill collector full time, but I want to invite all to contact me once you think you have exhausted all of your resources before disparaging someone on a WISPA mailing list for all to see. Just remember, there are always two sides to each story. Respectfully, Rick Harnish Executive Director WISPA 260-307-4000 cell 866-317-2851 WISPA Office Skype: rick.harnish. [email protected] From: [email protected] [mailto:[email protected]] On Behalf Of Frank Sent: Thursday, October 21, 2010 11:30 AM To: 'WISPA General List' Subject: Re: [WISPA] wlanparts.com (WAS: POE Injectors) Kurt, I searched through my emails and found a message from you back in May. I'm sorry we dropped the ball on this one. Please confirm the name and address that we should use in sending you a check today. Please do so in a private email to frank @ wlanparts.com Thank you Frank Keeney Pasadena Networks, LLC Antennas, Cables and Equipment: http://www.wlanparts.com From: [email protected] [mailto:[email protected]] On Behalf Of Chuck Hogg Sent: Thursday, October 21, 2010 8:22 AM To: WISPA General List Subject: Re: [WISPA] wlanparts.com (WAS: POE Injectors) Answered honestly and credibly. While I've never worked with them I never heard any issues about them when I ran QLW. Regards, Chuck On Thu, Oct 21, 2010 at 11:15 AM, Frank <[email protected]> wrote: Kurt, I'm on this list. I never received any emails from you and our phone number is clearly listed on your website. I don't recall having any voice mails about this issue. If we dropped the ball on shipping an item, I'm very sorry. Like anyone, we do make mistakes and I'll look into this and refund if we missed shipping anything to you. You should hear back from me today about this. Thank you Frank Keeney Pasadena Networks, LLC Antennas, Cables and Equipment: http://www.wlanparts.com -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kurt Fankhauser Sent: Thursday, October 21, 2010 7:09 AM To: 'WISPA General List' Subject: Re: [WISPA] wlanparts.com (WAS: POE Injectors) I wish I could say the same thing. It appeared to me that they run things completely online and automated. If you have a problem forget about customer service, probably don't even have anyone answering phones, just leave a message and hope they call you back if they feel like it. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jason Hensley Sent: Thursday, October 21, 2010 9:53 AM To: 'WISPA General List' Subject: Re: [WISPA] wlanparts.com (WAS: POE Injectors) Wow, I've ordered several things from there in the past 6 months and I have never experienced anything even remotely close to this issue. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kurt Fankhauser Sent: Thursday, October 21, 2010 8:43 AM To: [email protected]; 'WISPA General List' Subject: Re: [WISPA] wlanparts.com (WAS: POE Injectors) I would NOT recommend anyone ever buy from WLANparts.com. I used to purchase things there every six months. My last order I placed an order for a RB600 and an HPOL 5.8ghz omni. Total order was for like $350 or so. Got an email from them saying the omni was on backorder. Got the RB600 and waited for a month, didn't hear anything on the omni so I tried sending an email. They don't have any email address listed on their site, was just an online form. Tried that twice and never got a response, so I tried calling the phone number, never got through to anyone, left a couple messages and never got a return call. If I placed the order with a credit card I would have done a merchant charge back but my order was on my bank debit card so I couldn't. I've never placed an order with them again... that was over 6 months ago. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Faisal Imtiaz Sent: Wednesday, October 20, 2010 11:50 PM To: [email protected]; WISPA General List Subject: Re: [WISPA] POE Injectors / Passive / Shielded ports Suggested alternates :- http://www.wlanparts.com/product/POE-INJ-S/Shielded-POE-Inserter-power-to-a- <http://www.wlanparts.com/product/POE-INJ-S/Shielded-POE-Inserter-power-to-a -%0d%0aCAT5.html> CAT5.html http://store.netgate.com/-P264.aspx http://www.mini-box.com/s.nl/it.A/id.309/.f http://www.l-com.com/item.aspx?id=24449 Regards Faisal Imtiaz Snappy Internet & Telecom On 10/20/2010 11:29 PM, Scott Carullo wrote: > POE Injectors > > I'm looking for some poe injectors, 2.1mm power feed, a power light > would be preferred but not absolutely necessary, surge protection a bonus > > I do require shielded ethernet ports that are both connected (the > shields) to each other or to power ground as well. > > I have used the little white triangle looking ones with the green lights > but everybody shows them out of stock. > > Anyone have any idea who has them or a product you recommend. They are > going into a box I am making to feed a bunch or radios 24v > > Thanks > > Scott Carullo > Technical Operations > 855-FLSPEED x102 > > > > > > ---------------------------------------------------------------------------- ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------------- ---- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ ---------------------------------------------------------------------------- ---- WISPA Wants You! 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