Re local company to partner with.  We're looking closely at that option as a 
preferred course of action for those hard to measure reasons (value of local 
contact, vested interest in local biz community, etc).

Re qos.  We have a solid network and know where we can support voice and where 
we can't.  We successfully implement appropriate qos for customers who require 
it, including two call centers, one at 140 seats and one at 300 seats.

How do you handle support?  Custom acd, dial plans, etc.  I assume your voip 
partner implements, but what support is yours to deal with, and where do you 
hand off at?

Ryan



On Nov 11, 2010, at 6:41 PM, Bret Clark <bcl...@spectraaccess.com> wrote:

> We partnered with a small VoIP company that is local in our area and 
> resell the service as our own to businesses only. It has worked well for 
> us, but I strongly recommend that you implement some type of QoS for the 
> VoIP packets...at least if you're dealing with businesses.
> 
> Bret
> 
> 
> On 11/11/2010 07:24 PM, Ryan Goldberg wrote:
>> Whose service do you use?  Who if anyone did you try before current provider?
>> 
>> Thanks-
>> Ryan
>> 
>> 
>> 
>> On Nov 11, 2010, at 5:07 PM, Jeremie Chism<jchi...@gmail.com>  wrote:
>> 
>> 
>>> Our approach is white label to business only bundled with our Internet 
>>> usually and other Internet outside of our coverage. We include email, 
>>> webhosting, data backup with all packages to make us "sticky". Also we 
>>> definitely aren't the cheapest. We went that route in the beginning but 
>>> sales didn't take off until we raised our price.
>>> 
>>> Sent from my iPhone4
>>> 
>>> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg<rgoldb...@compudyne.net>  wrote:
>>> 
>>> 
>>>> Curious what models you guys are working.  Hosted PBX, white label, etc.  
>>>> What approach for SMB v. residential v enterprise.  And so on.
>>>> 
>>>> TIA
>>>> 
>>>> Ryan
>>>> 
>>>> 
>>>> 
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