On 11/11/2010 08:18 PM, Ryan Goldberg wrote: > > How do you handle support? Custom acd, dial plans, etc. I assume your voip > partner implements, but what support is yours to deal with, and where do you > hand off at? > > Ryan > > > We integrated our VoIP partner with our support ticketing system and support call center (gave them VoIP phones and tied them into our Trixbox) so it looks like to the customer that they are just calling/contacting our support team. VoIP hasn't been a problem, but the biggest PIA we see is faxes and credit card machines...modem and VoIP are not great combinations...it works but sometimes can be a pain.
Basically we just run VoIP to an ATA at the customer location and then just hand off either an analog or digital line that ties into their existing Key/PBX, so for the customer they really don't see any change except a lower monthly bill. One thing you do need to do is tell the analog customers that they will lose phone if there is no power...amazing how many customers just don't understand that concept; guess a 100 years of running on copper have set thier ways. I won't deny that we sometimes recommend the customer keep one copper line as an emergency if they are concern with loss of phone during power outages. Bret -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
