Re: [WISPA] Fuel surcharge for Customer Repairs?

[Blair Davis]

IMHO, if you own the equipment, you are responsible for repair and upgrade of the equipment. Our policy is that if we roll the truck and the problem is not in our gear, you pay. Since switching to UBNT and MT, we can troubleshoot most anything remotely... On 4/28/2011 11:49 AM, Patrick D. Nix, Jr wrote: Any thoughts on a service charge for on-site CPE repairs or relocating equipment due to changed signals.  We have a bit of a disagreement within as to whether this would be ethical.  The customer does not own the equipment at their location.  We use a lot of 900Mhz so there are regular equipment relocates due to interference or degraded signals.   Thanks   Patrick Nix, Jr., Computer Network Solutions CSWEB.NET Internet Services IT Manager http://www.cnetworksolutions.com http://www.csweb.net (918) 235-0414   Attention: This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal.   -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/

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