Thats how I've always handled it. With that said, there are things we are not responsible for because the equipment is in the customer's care. Up until now, we havent charge for acts of God but we're close to doing so. Actually, we're considering pushing our $5/month "protection plan". My analogy is similar to leasing a car: the leasing company expects to you to cover everything!
On Thu, Apr 28, 2011 at 8:44 PM, Blair Davis <[email protected]> wrote: > IMHO, if you own the equipment, you are responsible for repair and upgrade > of the equipment. > > Our policy is that if we roll the truck and the problem is not in our gear, > you pay. > > Since switching to UBNT and MT, we can troubleshoot most anything > remotely... > > > On 4/28/2011 11:49 AM, Patrick D. Nix, Jr wrote: > > Any thoughts on a service charge for on-site CPE repairs or relocating > equipment due to changed signals. We have a bit of a disagreement within as > to whether this would be ethical. The customer does not own the equipment > at their location. We use a lot of 900Mhz so there are regular equipment > relocates due to interference or degraded signals. > > > > Thanks > > > > Patrick Nix, Jr., > Computer Network Solutions > CSWEB.NET Internet Services > IT Manager > > http://www.cnetworksolutions.com > http://www.csweb.net > > (918) 235-0414 > > > ------------------------------ > > Attention: This e-mail and any attachments may contain confidential and > privileged information. If you are not the intended recipient, please notify > the sender immediately by return e-mail, delete this e-mail and destroy any > copies. Any dissemination or use of this information by a person other than > the intended recipient is unauthorized and may be illegal. > > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- -RickG
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