Scott,
Please do not use WISPA mailing lists to vent your frustrations. Neither Brevard Wireless nor Data Alliance are WISPA members. When there are issues like this, I prefer members contact me off list if they need help with a particular vendor. There are better ways to solve problems like this that often end up as a WIN/WIN outcome. I rarely hear of these types of issues with WISPA Vendor Members. Even if you are not a WISPA Member, you might start here. http://www.wispa.org/vendor-member-spotlight. <http://www.wispa.org/where-there-is-a-wisp-there-is-a-way> Where there is a Wisp, there is a way! Respectfully, Rick Harnish Executive Director WISPA 260-307-4000 cell 866-317-2851 Option 2 WISPA Office Skype: rick.harnish. rharn...@wispa.org adm...@wispa.org (Trina and Rick) From: mikrotik-users-boun...@wispa.org [mailto:mikrotik-users-boun...@wispa.org] On Behalf Of Scott Carullo Sent: Monday, December 17, 2012 9:02 PM To: mikrotik-us...@wispa.org Subject: [Mikrotik Users] Data-Alliance.net Horror story w/ Air Fiber So... I really needed an Air Fiber for an important project that was time sensitive... Go to the UBNT tool and see who has stock, I very specifically put HAS TO BE US VERSION in the notes. George Hardesty from there emails me that his company Data-Alliance.net has them in stock. I send an email directly back to his, asking specifically, you have the US version in stock? He emails back, yes he has verified that he has US version in stock. I buy it. I wait a week. It shows up and low and behold its the international version. Woohoo, just wasted my time and money and project is not happening when I promised customer. That should not have happened when I specifically asked twice for him to verify what I was buying before hand. It gets better. Of course I had AMEX open chargeback on the purchase because I already lost time, money and possibly new customer on this inexcusable botched shipment. I called George and let him know this and that I expected them to pay for shipping back as well because it was 100% his fault. He then informs me he has the US version and can ship it out to fix my problem and will also include shipping label for the wrong air fiber return. Great, seems reasonable - at least there is light at the end of the one week delay. I get with AMEX and have them drop the dispute. I get shipping label and return product to him after waiting in line at UPS (bad time of year to ship stuff). George send me tracking info for new US air fiber (I had him double check again, before shipping the second time as you might imagine). Ok, I am assured everything is good and the correct part is now on its way. Supposed to arrive today.... I check tracking this evening because package never arrived, but hey, its baout xmas maybe they are working late? Nope - Mr Hardesty called UPS and had the package returned to sender. LOL - seriously? Now I'm late on the project twice and customer thinks this is some sort of new hobby for me. I'm not happy. And I sure as heck won't make the mistake of ordering something from Data-Alliance.net again since they are obviously lacking integrity and competence in several departments. I just can't believe after having discussed all this with him several times, and us both potentially having everything work out acceptably that he pulled this and didn't even bother to communicate with me so I could have at the very least saved another lost day. Now I start over, third time... /End rant Scott Carullo Technical Operations 855-FLSPEED x102 <http://www.flhsi.com/files/emaillogo.jpg>
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