Ok Rick. We always try to not do this as well. It is matter of opinion that I was mearly venting frustrations. I like to think of it more as sharing valued experiences with fellow friends in the business and add benefit to their even taking the time to read these forums. When WISPA (or non-WISPA) members share their experiences, good or bad, I feel like it adds value to the community as a whole. Thats why we all monitor the many emails that continually arrive from such community lists - because there is value in us spending the time to learn from others - whether that be gained knowledge or mistakes made. The post was intended to provide value to others, not just make me feel better having shared it.
I will honor your wishes because keeping me in line on here is what you have donated your time for, and everyone appreciates what you have sacrificed for the community. Much more than I ever have or will time-wise. So, just in case someone hasn't told you recently - Thanks, we appreciate your efforts, even when you are scolding us (or me more specifically) lol Anyway, Let this thread die please, it doesn't require any more posts. I'll leave it by providing Georges response to me. I'm a very fair and reasonable person. He asked that I share it, and since this should be the end of the discussion here it is. ============== Scott - I am not a member of those mailing lists and would very much appreciate if you would send my explanation below. Thanks Shipping of the World version was my grievous error and I'm terribly, terribly sorry that it happened and caused all of this trouble for Scott. I thought that what we had was US version and based on various reasons I had no reason to believe otherwise. But I didn't verify that and I really feel terrible for all the trouble that it has caused Scott. As soon as we found out that we had shipped the wrong version, we shipped the US version. Then 1 or 2 days later I received notice that Scott or his office had charged-back the $1500 + shipping to us and I got a little panicky about it because we had never done business with them before, and he knew that we had shipped the US version unit, and yet we had notice of a charge back. The burden of proof is always on the merchant and the banks always favor the customer in a charge back situation; charge backs are always risky for the merchant. So I requested a UPS interception by email, of the shipment of the US version. Then I corresponded with Scott and he assured me not to worry - that he would cancel the charge back. So I sent an email asking that the request for UPS interception be cancelled - to the same party to whom I had sent the email requesting the interception, requesting that they disregard the request for an interception. I then decided not to worry about the charge back anymore and of course I thought that the interception was now not going to happen. Unfortunately, the interception did occur - late today - I got the notice after 5PM. After seeing these emails I called Scott and explained the whole situation and apologized profusely for all the trouble that this has caused him. I'm working on getting a US version unit to him as quickly as possible and he is aware of this. Those of you who are customers of Data Alliance know that we are very straightforward and normally work like clockwork shipping orders the same day - even orders as late as 4:30 - 5:30pm normally we ship that same day. Sincerely, George Hardesty ================ Scott Carullo Technical Operations 855-FLSPEED x102 ---------------------------------------- From: "Rick Harnish" <rharn...@wispa.org> Sent: Monday, December 17, 2012 10:08 PM To: sc...@brevardwireless.com, "Mikrotik Users" <mikrotik-us...@wispa.org>, "WISPA General List" <wireless@wispa.org> Subject: RE: [Mikrotik Users] Data-Alliance.net Horror story w/ Air Fiber Scott, Please do not use WISPA mailing lists to vent your frustrations. Neither Brevard Wireless nor Data Alliance are WISPA members. When there are issues like this, I prefer members contact me off list if they need help with a particular vendor. There are better ways to solve problems like this that often end up as a WIN/WIN outcome. I rarely hear of these types of issues with WISPA Vendor Members. Even if you are not a WISPA Member, you might start here. http://www.wispa.org/vendor-member-spotlight. Where there is a Wisp, there is a way! Respectfully, Rick Harnish Executive Director WISPA 260-307-4000 cell 866-317-2851 Option 2 WISPA Office Skype: rick.harnish. rharn...@wispa.org adm...@wispa.org (Trina and Rick) From: mikrotik-users-boun...@wispa.org [mailto:mikrotik-users-boun...@wispa.org] On Behalf Of Scott Carullo Sent: Monday, December 17, 2012 9:02 PM To: mikrotik-us...@wispa.org Subject: [Mikrotik Users] Data-Alliance.net Horror story w/ Air Fiber So... I really needed an Air Fiber for an important project that was time sensitive... Go to the UBNT tool and see who has stock, I very specifically put HAS TO BE US VERSION in the notes. George Hardesty from there emails me that his company Data-Alliance.net has them in stock. I send an email directly back to his, asking specifically, you have the US version in stock? He emails back, yes he has verified that he has US version in stock. I buy it. I wait a week. It shows up and low and behold its the international version. Woohoo, just wasted my time and money and project is not happening when I promised customer. That should not have happened when I specifically asked twice for him to verify what I was buying before hand. It gets better. Of course I had AMEX open chargeback on the purchase because I already lost time, money and possibly new customer on this inexcusable botched shipment. I called George and let him know this and that I expected them to pay for shipping back as well because it was 100% his fault. He then informs me he has the US version and can ship it out to fix my problem and will also include shipping label for the wrong air fiber return. Great, seems reasonable - at least there is light at the end of the one week delay. I get with AMEX and have them drop the dispute. I get shipping label and return product to him after waiting in line at UPS (bad time of year to ship stuff). George send me tracking info for new US air fiber (I had him double check again, before shipping the second time as you might imagine). Ok, I am assured everything is good and the correct part is now on its way. Supposed to arrive today.... I check tracking this evening because package never arrived, but hey, its baout xmas maybe they are working late? Nope - Mr Hardesty called UPS and had the package returned to sender. LOL - seriously? Now I'm late on the project twice and customer thinks this is some sort of new hobby for me. I'm not happy. And I sure as heck won't make the mistake of ordering something from Data-Alliance.net again since they are obviously lacking integrity and competence in several departments. I just can't believe after having discussed all this with him several times, and us both potentially having everything work out acceptably that he pulled this and didn't even bother to communicate with me so I could have at the very least saved another lost day. Now I start over, third time... /End rant Scott Carullo Technical Operations 855-FLSPEED x102
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