We have used r admin for years one time charge for server software for computer remote free On Jan 23, 2014 9:56 AM, "James Howard" <ja...@litewire.net> wrote:
> We have a somewhat similar situation. One of our CSRs moved to Texas > (actually moved back since was originally from Texas) last year. We cover > our after-hours and weekend support through a rotating schedule of all > employees who want to participate in it (on-call is paid separate from > “work” pay). We didn’t keep her as an employee when she moved but wrote a > contract with her to continue to cover the after-hour shifts that she was > covering before she moved. We pay her a set rate per shift whether she > gets any calls or not (just like we do with our employees who cover any of > the after-hour shifts). We give her VPN access to our systems but she has > to provide her own equipment to connect and her own phone line to call > customers. Just make sure that if you make them a “contractor” that they > actually fit under that definition and it doesn’t come back to bite you > later on. Either way (employee vs contractor) you still have no guarantee > that the person isn’t going to sit and play games all day do you? Do you > have that guarantee when he was sitting at your office? If I was having a > person answer live calls (we just have her do call backs for after-hours > support) I would provide a VoIP phone connected to our asterisk PBX though. > > > > > > James Howard > > LiteWire Internet Services, Inc. > > > > > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *heith petersen > *Sent:* Wednesday, January 22, 2014 7:27 PM > *To:* WISPA General List > *Subject:* [WISPA] remote employees > > > > I have a tech who does real light field work, who mostly works at a desk > in my office. He usually handles the customer BS, like phone tech support > above what we let our held desk handle, as well as radio configuration and > updates and support to my field techs. Due to recent personal issues he is > moving 4 hours away. We figure, since he doesn’t have a job yet and can get > good high speed service, we might try to do a gig with us remotely. I would > tunnel him into the net, access to billing, and a VoIP phone to our system, > basically use him just like I do now, just no physical presence. > > > > Anyone else doing this or have past experience with this? If so, was it > positive or total nightmare? We are trying to figure out how to base > compensation. Right now he is hourly, I can see time tracking could be a > pain. In reality he could just sit there and play solitaire all day if I > don’t have any calls for him or any network upgrades. > > > > Anyways I appreciate your thoughts. I lean on him pretty hard to take care > of BS that I shouldn’t have to deal with. Without him I see some pretty > long days ahead. And I cant afford to keep a field tech in the office, > though I have a guy that would rather sit on ass and talk to customers as > opposed to doing field work. > > > > thanks > > heith > ------------------------------ > > *Total Control Panel* > > Login <https://asp.reflexion.net/login?domain=litewire.net> > > To: > ja...@litewire.net<https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> > > From: > wireless-boun...@wispa.org<https://asp.reflexion.net/address-properties?aID=1870493402&domain=litewire.net> > > Message Score: 1 > > High (60): Pass > > My Spam Blocking Level: High > > Medium (75): Pass > > Low (90): Pass > > Block<https://asp.reflexion.net/FooterAction?ver=2&bl-sender-address=1&rID=242260993&aID=1870493402&domain=litewire.net>this > sender / > Block<https://asp.reflexion.net/FooterAction?ver=2&ent=1&bl-sender-address=1&rID=242260993&aID=1870493402&domain=litewire.net>this > sender enterprise-wide > > Block<https://asp.reflexion.net/FooterAction?ver=2&bl-sender-domain=1&rID=242260993&aID=1870493402&domain=litewire.net> > wispa.org / > Block<https://asp.reflexion.net/FooterAction?ver=2&ent=1&bl-sender-domain=1&rID=242260993&aID=1870493402&domain=litewire.net> > wispa.org enterprise-wide > > *This message was delivered because the content filter score did not > exceed your filter level.* > > > > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > >
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