We do usage based billing. Have since day one. Our basic plan is 25 gigs for $40ish (slightly different in different towns). That’s good enough for over 90% of our customer base.
We have lost a lot of customers though (20ish%) over the last two years. We’ve gained more than we’ve lost, but it’s still frustrating to loose so many. The good news is that our competitor’s customers are starting to call us about the crappy service they are getting! The average home has 2 tv’s and ipads and game systems that are online. All watching different programs. Often streaming at the same time. The days of unlimited unrestricted usage are just not here yet. The technology isn’t there and the costs in many (most?) areas are certainly not there. We have no speed tiers. It’s as fast as I can make it go. I have customers on wireless that get over 20 megs, both ways. A recent test at a fiber customer’s location had them getting over 70 megs, both ways. Pretty cool stuff. If things keep going like it looks like they are going the only people that offer unlimited access out here will be the government funded ones. And even they are giving rotten overloaded service that’s much slower than ours. One of the WISPs next door is looking at going back to usage based. marlon From: Sam Tetherow Sent: Tuesday, May 06, 2014 1:39 PM To: WISPA General List Subject: Re: [WISPA] pay per use billing We don't do usage based, for something like thermostats I would set them to 128k/128k or 512k/512k and charge them $20ish. The camera's I would charge them full rate because they are going to use a lot of bandwidth depending on how often they are view them. On 05/06/2014 03:03 PM, wi...@mncomm.com wrote: I am starting to get hit by part time users going to their fishing house on the weekends. I also have customers that were on seasonal plans where their internet was shut down while they were gone, however they needed an active connection for remote access to thermostats and cameras. So what’s an average price for selling usage based service? We currently do not offer it now, but I may want to try it out on these instances thanks heith _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -------------------------------------------------------------------------------- _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
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