Sent: Friday, February 07, 2003 4:21
PM
Subject: RE: Witango-Talk: Frustrating
Mystery Continues - User Scope Variables Dissappear
Dave:
Sorry if this question sounds too basic or insulting ... but:
is that second UserReferenceNumber perhaps mistakenly hard-coded
into your TAF?
If
it is not to be found in the TAF, and you are *definitely* sending the
server the UserReferenceNumber, we can say with some assurance that the
server is not receiving or recognizing it, because it's seeing fit to issue
a new one.
Look for any mis-spelling in the UserReferenceArgument area of your
link.
As
for it working once you back up and then continue, we can't see your TAF, so
that statement can be mis-leading. Meaning, it is apparently
continuing with the *new* UserReferenceNumber, after (likely) establishing
new "credentials" or variables for the user.
Hope this helps .... Friday afternoons can be tough.
I'm logging off, now. I'll be checking the list a bit
later for any response.
If
you're in an absolute panic to get this fixed, you can send me an email with
your coordinates off-list, and I'll contact you
off-line.
Be
well,
Ian
I'm having serious problems with User scope
variables dissappearing from one page to the next. The always reappear
if I click 'back' and submit a form again. I've added
<@userreferenceargument> to all the links. This has been a
perpetual problem for us.
We're running WiTango 5, W2K Server, IIS5,
MS-SQL
I've been looking at the log files and am
confused by something I see - any help would be appreciated. Here's
the pertinant parts of the log file:
I request a page successfully and we see the
following"
07/02/2003 15:30:37 716 1 1 [Thread]
Start processing
07/02/2003 15:30:37 192.168.0.113 USR@026B31CB867A71993E444199 716 1 2 [Thread]
Getting network file
c:\inetpub\wwwroot\ebay\reports\reports.taf
07/02/2003 15:30:37 192.168.0.113 USR@026B31CB867A71993E444199 716 1 4 [Thread]
Got file
07/02/2003 15:30:37 192.168.0.113 USR@026B31CB867A71993E444199 716 1 43 [Thread]
Network file loaded:
c:\inetpub\wwwroot\ebay\reports\reports.taf
07/02/2003 15:30:37 192.168.0.113 USR@026B31CB867A71993E444199 716 1 43 [Application
File] START /ebay/reports/reports.taf Witango_Server_5
_UserReference=026B31CB867A71993E444199
07/02/2003 15:30:37 192.168.0.113 USR@026B31CB867A71993E444199 716 1 43 [user$
Vars] variableTimeout=30; csr_name=Machin; csr_id=467;
07/02/2003 15:30:37 192.168.0.113 USR@026B31CB867A71993E444199 716 1 43 [Results
Action] Results1
This page loads fine. Notice that the
[user$ Vars] exist.
From that page, I click a link to another page
and get the following:
Here's where I'm confused -
the USR@ value no longer matches the UserReference value. Plus, the
[user$ Vars] entry is missing! At this point the page fails (doing
what it should do given the csr_id value is missing).
Now, I click 'back' and click the exact same
link and get what I expected in the first place:
07/02/2003 15:30:49 2248 1 1 [Thread]
Start processing
07/02/2003 15:30:49 192.168.0.113 USR@026B31CB867A71993E444199 2248 1 2 [Thread]
Getting network file
c:\inetpub\wwwroot\ebay\reports\reports.taf
07/02/2003 15:30:49 192.168.0.113 USR@026B31CB867A71993E444199 2248 1 4 [Thread]
Got file
07/02/2003 15:30:49 192.168.0.113 USR@026B31CB867A71993E444199 2248 1 43 [Thread]
Network file loaded:
c:\inetpub\wwwroot\ebay\reports\reports.taf
07/02/2003 15:30:49 192.168.0.113 USR@026B31CB867A71993E444199 2248 1 43 [Application
File] START /ebay/reports/reports.taf Witango_Server_5
_UserReference=026B31CB867A71993E444199&tab_click=General%20Support&change=yes
07/02/2003 15:30:49 192.168.0.113 USR@026B31CB867A71993E444199 2248 1 45 [user$
Vars] variableTimeout=30; csr_name=Machin; department=Belgium; csr_id=467;
07/02/2003 15:30:49 192.168.0.113 USR@026B31CB867A71993E444199 2248 1 46 [Results
Action] Results1
This is driving me absolutely crazy - I really
need help!
Dave Machin
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