Hey Mike, First of all, you must remember that you don't really own the software. You have a license to use the software. This is standard across the software industry.
> BTW: I own Tango 2000/SP1 for Windows, and I am not encouraging anybody to > resort to piracy. > I cannot agree with With trying to exercise claims to previous versions of > Tango and, at the same time, no longer supporting Tango. Tango 2000 was released by Pervasive and not With. Therefore, The software manufacturer in this case does not exist. With Enterprises has version 4.5 and up. With bought the code from Pervasive to continue on the software, not make bug fixes to the old Tango. > > The issue of knowing you have a vulnerability in the code to a product that > you now own but do not offer a technical solution for a crucial feature is > very troublesome. Forcing users to upgrade seems to me like blackmail. What > choice do we have to keep our applications running? It's the same with any software manufacturer. That's what keeps them going. If the software manufacturers always gave free service packs, the software manufacturer would go out of business paying the programmers! Eventually, it becomes less profitable to release service packs for the same version, hence a new version is released. > The software manufacturer has some obligations too. I understand I am not > entitled at additional features for free, but I definitely am entitled -for > free- to corrections to the code for which I paid. After all, you are only > required to correct you own mistakes. You do have access to the code to be > corrected, don't you? These were Pervasive's mistakes, not With Enterprises' > As far as I am concerned, Tango 2000 works fine for what I need, and I do > not have to upgrade right now, nor do I have the money to spend. But I MUST > make sure I am not having known vulnerabilities in the application. My > business depends on it. Then, unfortunately you have to stick with an unsupported product. Tell me, if you call Microsoft with a Windows ME problem, what's the first thing they say? Give us your credit card number, and we'll help you. It's the same with many software companies. At least With is talking with existing Tango 2000 customers for free and consulting them! > > Now, installing a new upgrade in the production environment is not easy, > making old code run takes time, effort etc. > Based on what I read on this list (and beyond the time needed to go through > the required reading associated with the adoption of a new version), Witango > v5 was not really a smooth sailing. There were problems reported, which > required time and patience to make the new Witango version run. And if all > this effort is understandable to reap the benefits of new additional > features that one might need, it is a possible a waste of time if you do not > need them. > So even if the upgrade was for free, I would always prefer a patch. > Am I stating the obvious? Providing free patches is standard business > practice in the software world, isn't it? If you can tell me of any application server software that was released with no bugs, please let me know. Macromedia had to release 4 service packs for Cold Fusion MX server because of big problems. > > The second point, even more important, is that you want people to contact > you, "to work something out" (on a case by case basis). Why is that? Why > don't we have a solution in the open, for everybody to know? I can only > assume here that people would be offered different prices based on their > negotiating skills. This it is totally unacceptable. It's simple. Individual people have individual needs! It's good customer service to help someone based upon their individual needs, rather than issue a policy standard resolution to any problem! I'm sure that With would handle your problems on an individual basis. > > I am profoundly disappointed by With's lack of candor, understanding and > support for their customers and, (at best) questionable selling tactics. > Developing (or inheriting) a good product to sell cannot be cover to poor > corporate behavior. Sooner or later we'll drop the product. Well, if you're a Tango 2000 user, then you're not With Enterprises' customer! You're Pervasive's customer! In a nutshell, I use Ghost by Symantec. I had the last version released by Byte Interactive which was 5.2. When Symantec bought the technology, did they give out service packs for free? Heck no! Version 6 was released within 3 months after they bought it. If you didn't upgrade to version 6 by Symantec, then they wouldn't even talk to you. It's industry standard! Become a customer of With Enterprises, and you'll get all the support, service packs, and bug fixes your heart desires! My 5 cents. Rick Sanders > > Mike Bravu. > > > -----Original Message----- > From: Phil Wade [mailto:[EMAIL PROTECTED] > Sent: Saturday, August 02, 2003 1:21 AM > To: [EMAIL PROTECTED] > Subject: Re: Witango-Talk: Tango 2000 for Mac needed > > > OK it is now time for me to add my 2 cents worth. > > 1 ... > > 2 Supply of the Pervasive branded evaluation copy falls under the same > license issues as the full product and carries the same license with it. It > has the same licensing issues, that my support team mentioned earlier, with > PopCharts and Data Directs ODBC Manager and drivers. If it is the Mac OS 9 > version, the installer is not even licensed to be distributed. > > 3 Migrating to Witango 5 provides you with several architectural benefits > in the server, but it also provides you with the ability to receive bug > fixes into the future. The Witango 5 code will be maintained well after the > v6 server is released this time next year. The Tango 2000 code was retired > coming up to 3 years ago and will not have any fixes made to it. The T2K > server has the cookie buffer overrun issue and there will not be a new > release of T2K resolving this issue. > > 4 Work with us and we can work something out. Go outside the channel and > our hands are tied. > > 5 Wayne, if you had contacted us we could have tried to work something out > as we have for many other T2K users during their migrations to Witango 5. > You only work down the road, your in the same timezone and it is only a > local call, so contact me and we can look at what you are trying to achieve > and we can see what we can legally do to help you. > > 6 ... > Phil > > > > On 2/8/03 5:06 PM, "Wayne Irvine" <[EMAIL PROTECTED]> wrote: > > > > >>By you wanting a Tango 2000 server, this means that you won't be getting > >>it from With Enterprises. Since they are the ones who support and develop > >>the product, they are the ones who are losing out. > > > >And ironically the reason I need a second copy is to allow me to evaluate > >WiTango whilst leaving some sites on an undisturbed box. The evaluation > >process needs to happen before I spend money on my WiTango license. > > > >I will definitely contact you as a 30 day eval license is exactly what I > >need. > > > >Thanks > > > >Wayne Irvine > > > > > > Byte Services Pty Ltd > > http://www.byteserve.com.au/ > > [EMAIL PROTECTED] > > Ph 02 9960 6099 Mob 0409 960 609 Fax 02 9960 6088 > > > >______________________________________________________________________ > >__ > >TO UNSUBSCRIBE: Go to http://www.witango.com/maillist.taf > > ________________________________________________________________________ > TO UNSUBSCRIBE: Go to http://www.witango.com/maillist.taf > > _________________________________________________________________ > The new MSN 8: advanced junk mail protection and 2 months FREE* > http://join.msn.com/?page=features/junkmail > > > ________________________________________________________________________ > TO UNSUBSCRIBE: Go to http://www.witango.com/maillist.taf > ________________________________________________________________________ TO UNSUBSCRIBE: Go to http://www.witango.com/maillist.taf
