Would this work?  You do know the process name correct?

http://wixtoolset.org/documentation/manual/v3/xsd/util/closeapplication.html

Carter

Quoting Suryadeep Biswal <surya6...@hotmail.com>:

> This is an external process and we do not have any control over it.  
> we are in talks with the process owners to see why it opens a handle  
> in exclusive mode but I would like to know if there is something  
> that we can do to avoid upgrade failures in such cases (such as  
> scheduling file copying after a reboot). Please note that Restart  
> Manager successfully terminates the process, but it is immediately  
> restarted by it's parent process so we run into issues during file  
> copying.
> Also, our upgrade is silent (msiexec /q) and no user interaction is involved.
> -Surya
>> Date: Fri, 28 Mar 2014 15:48:53 -0500
>> From: ecyo...@grandecom.net
>> To: wix-users@lists.sourceforge.net
>> Subject: Re: [WiX-users] Manually scheduling a Machine Reboot  
>> during MSI Major Upgrade
>>
>> Out of curiosity, which process hols your file handle?  As Phil said,
>> if it's a badly written service etc, it would be better to fix the
>> broken process than to force the installer to perform actions that
>> aren't needed in order to "hide" faulty programming.  It's been my
>> experience that the MSI Installer can detect if a file is in use and
>> warn the user that a reboot is pending.
>>
>> As an example, download any of the SQL Server Installers.  Somewhere
>> in the Install Sequence is a screen with a listbox and a progress bar
>> that scans running processes and forces the user to shut down a listed
>> task via task manager before installing the SQL Server Product, thus
>> minimizing the chance of a reboot.  Having used the installer multiple
>> times, I can state that I've never had to perform a reboot after
>> installing SQL Server, because the Services are stopped and started in
>> such a way that a reboot isn't needed.
>>
>> Carter
>>
>> Quoting Suryadeep Biswal <surya6...@hotmail.com>:
>>
>> > Thank you the detailed
>> > explanation, I really appreciate it.
>> >
>> >
>> >
>> > One issue that we
>> > encountered during an upgrade was that a process was holding onto an
>> > exclusive
>> > handle to one of the files being replaced during upgrade. This
>> > process ignores
>> > Ctrl+C controls and is managed by a parent process which immediately
>> > restarts it
>> > after detecting a shutdown. we use MSIRMSHUTDOWN=1, which causes RM to
>> > terminate this process but it immediately comes back up and as a
>> > result copying
>> > of that binary fails leading to an upgrade failure.
>> >
>> >
>> >
>> > we were thinking if we can
>> > schedule a reboot in such a case causing the file replacement to happen by
>> > Session Manager after the reboot (and before the process starting).
>> >
>> >
>> >
>> > Regards,
>> >
>> > Surya
>> >> Date: Fri, 28 Mar 2014 12:44:26 -0700
>> >> From: phildgwil...@gmail.com
>> >> To: wix-users@lists.sourceforge.net
>> >> Subject: Re: [WiX-users] Manually scheduling a Machine Reboot
>> >> during MSI        Major Upgrade
>> >>
>> >> Unfortunately I don't understand much of that preamble. If you're
>> >> getting failures during upgrades, perhaps explain how reboots are
>> >> involved, if that's what you're looking at. I've only heard the term
>> >> "hardening" in the sense of "making a system more resistant to cyber
>> >> attack" (look it up!) so maybe you mean "more reliable", and if so the
>> >> answer to that is a good install design that follows best practices.
>> >> Perhaps you could explain why doing a reboot in the worst case is a
>> >> good thing, because it's usually not. I've never seen anyone
>> >> successfully outwit Windows in dealing with reboots during an
>> >> installation because it knows much more than you do about what's going
>> >> on, and by "dealing with" I mean minimizing to reduce the impact to
>> >> the customer.
>> >>
>> >> The docs are clear about MsiSystemRebootPending. Use it in a launch
>> >> condition, and especially when a previous install has finished that
>> >> needs to be really complete, with files updated instead of pending a
>> >> change. It's nothing to do with your install  - it's about the state
>> >> of the system.
>> >>
>> >> ReplacedInUseFiles is set when your install has replaced in use files,
>> >> obviously, but if a reboot is required Windows will do it anyway, and
>> >> you don't need to schedule a reboot because ReplacedInUseFiles is set.
>> >>
>> >> There are no cases AT ALL that I know of where YOU need to schedule a
>> >> reboot. Windows will do the right thing if you let it. Again, if you
>> >> had issues associated with reboots you could tell us what they were. I
>> >> have known people who've built installs that were so honked up with
>> >> things like custom actions and badly written services and other
>> >> processes that refused to shut down when told, and rather than fix
>> >> those they forced a reboot on the customers - hopefully that's not
>> >> your situation.
>> >>
>> >> Look at the msiexec exit codes. If you are running bat files or the
>> >> equivalent and you have anyone that can code, write something that
>> >> calls the Win32 API MsiInstallProduct. When it returns 3010 it means a
>> >> reboot was required but it was suppressed by (usually) a command line
>> >> that said suppress reboots (see REBOOT property), same with the
>> >> msiexec exit code.
>> >>
>> >> http://msdn.microsoft.com/en-us/library/aa376931(v=vs.85).aspx
>> >>
>> >> ---------------
>> >> Phil Wilson
>> >>
>> >>
>> >> On Fri, Mar 28, 2014 at 11:40 AM, Suryadeep Biswal
>> >> <surya6...@hotmail.com> wrote:
>> >> > Hi,
>> >> >
>> >> >
>> >> >
>> >> > We use MSI Major Upgrade to update our products on servers. In
>> >> > the light of some recent failures during upgrade, we have been
>> >> working towards
>> >> > hardening our installation package so that a reboot can be
>> >> scheduled in the
>> >> > worst case. I have been looking at various Installer
>> >> properties/actions on msdn
>> >> > related to REBOOT. One thing I am still unsure is the cases where
>> >> the Installer
>> >> > would initiate a reboot vs where the package itself needs to do
>> >> so. It would be
>> >> > great if I can get the following questions answered -
>> >> >
>> >> >
>> >> >
>> >> > 1.
>> >> > Initially, if MsiSystemRebootPending
>> >> > property is set to true, Is it recommended that the installer
>> >> package schedules
>> >> > a reboot? Which Installer action (ForceReboot or ScheduleReboot)
>> >> > is recommended here?
>> >> >
>> >> > 2.
>> >> > I read on msdn that in case of installation over
>> >> > in-use files, ReplacedInUseFiles  is set to true and Installer
>> >> > schedules a reboot. I believe in such cases, no action is  
>> needed from the
>> >> > installation packages. Is my understanding correct? Also, Is
>> >> there a way to
>> >> > easily reproduce this scenario? I have tried with processes
>> >> having handles open
>> >> > to files being replaced but have never seen the property being
>> >> set to true by
>> >> > the installer (I have not seen a reboot either).
>> >> >
>> >> > 3.
>> >> > Are there any other error cases that need to be
>> >> > handled by an Installer package and a reboot needs to be scheduled?
>> >> >
>> >> > 4.
>> >> > We run "msiexec" command from a batch file. Do
>> >> > we need to check for some special exit codes from msiexec.exe and
>> >> take reboot actions
>> >> > accordingly?
>> >> >
>> >> >
>> >> >
>> >> > Regards,
>> >> >
>> >> > Surya
>> >> >
>> >>  
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