Hi Ross, On 1 Dec 2010, at 19:28, Ross Gardler wrote:
> It is not a sensible idea to provide offlist support for Wookie. It's not > sustainable (unless someones paying for it of course) and limits the amount > of help available to the user. > > It's especially not a good idea to cc this list on such support exchanges. > Firstly we only see one part of the conversation since emails from > non-subscribers are bounced. Secondly portions of a private conversation are > being cc'd to a public list. I think its more a case of not remembering to check the To and CC fields before hitting the ReplyAll button. I've just checked and there doesn't seem to be anything missing from the list (or anything private inadvertently posted). However thanks for the reminder! > I have a standard text which I send to people asking for support from me as > an individual. It basically says mail your query to the public list where I > and others can address it and others with the similar issues can learn from > the answers. Likewise, though I haven't standardised it yet... > I strongly suggest that people do the same here, we need to build a self > sustaining community which means everyone helping one another, not one or two > individuals carrying the whole burden. Strongly agree. > In my experience people not willing to post to a public list are not likely > to become a contributor anyway so nothing is lost from this action. > > Sent from my mobile device. S
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