On Fri, Jul 31, 2009 at 00:40, Cátia Kitahara<[email protected]> wrote: > Hi guys, > > I've got an other issue with our blog at br.wordpress.org. Lately I'm > receiving some complaint messages about blogs hosted at wordpress.com. > > I think this happens for four main reasons (apart from they ignoring our > warning): > 1. they can't find the wordpress.com Complaint page; > 2. if they do, they don't speak English. > 3. I think the only way to get to the Complaint page is through the Terms of > Service page (I maybe wrong), which is also in English.
If users have a problem, they look for the support page, where they can find a solution or contact support. There is a support link on every admin panel, on wordpress.com itself and on the admin bar, which is shown on every pageview of a logged-in user. On WordPress.com we don't officially provide support in languages other than English. > 4. and the most important, they don't know the difference between > wordpress.com and wordpress.org. Unfortunately we can't do much about this. You can send them here: http://pt.forums.wordpress.com/topic/a-diferenca-entre-wordpresscom-e-wordpressorg?replies=1 > So I was wondering if you, guys at Automattic, could make the link to your > Complaint page easier to be found (maybe on the footer, next to the TOS > link), and if you could translate both pages, Complaint and Terms of > Service, to Portuguese. Maybe this could help. When it happens in the future, feel free to direct them to WordPress.com support at http://support.wordpress.com/contact/ or [email protected]. As I said before, we can't guarantee we will provide support in Portuguese, but we will give our best. This is true for all other languages. Happy translating, Nikolay. _______________________________________________ wp-polyglots mailing list [email protected] http://lists.automattic.com/mailman/listinfo/wp-polyglots
